Samenvatting

As sustainability becomes an increasingly important criterion in public sector procurement, technical service providers like Istimewa Elektro face growing pressure to demonstrate measurable environmental performance. This Bachelor thesis investigates how Istimewa Elektro can embed measurable sustainability goals into project acquisition and asset management processes to enhance both sustainability outcomes and competitiveness in infrastructure tenders.

The research combines theoretical frameworks such as ISO 55000, the CO₂ Performance Ladder, EMVI, and the R-Ladder with practical insights from internal surveys, interviews, and document analysis. It examines the current level of sustainability integration across departments and identifies key barriers, including a lack of shared vision, limited use of KPIs, and underutilization of existing systems like CMMS (Ultimo). While Operations & Maintenance shows readiness to apply sustainability principles, other departments, such as Software Engineering and Project Acquisition, struggle with translating sustainability into daily practice.

To address these gaps, the study evaluates a set of strategic implementation options using multi-criteria decision analysis (MCDA). The most effective approach is a modular combination of low-barrier actions: introducing department-specific KPIs, enhancing the CMMS for sustainability tracking, integrating sustainability into tender processes, and increasing internal awareness through role-specific training. These actions do not require major system overhauls but offer measurable value in both operations and tender scoring.

The thesis concludes that Istimewa Elektro is well-positioned to improve its sustainability performance by aligning existing strengths, such as its asset management systems, with clear, department-driven goals. Rather than pursuing large-scale transformation, the company should focus on embedding sustainability into daily processes, supported by consistent data, internal ownership, and closer alignment with public sector expectations.

These recommendations provide a realistic starting point for scaling sustainability efforts in a way that is both practical and competitive, offering long-term value to the organization, its clients, and the broader infrastructure sector.