In the current market, the focus is more and more on building long-term relationships with clients in which value is created, communicated and delivered. This also means developing a new customer relationship focus that goes beyond the consumer orientation that has thus far dominated the practice of …

Like the professionals, design students tend to avoid the complexity of the user context, and moral issues are largely overlooked. This inspired us to explore whether we could engage design students in thinking about moral issues by exploring different ethical frameworks in their designing. As a case …

Our approach builds on both the design traditions of participatory design and embodiment. We attempt to connect these traditions to the existing body of knowledge on persuasion. First we describe some basic theoretical concepts and infer how they influence persuasive design. Then we present a basic framework …

Background: Functional Capacity (FC) is a multidimensional construct within the activity domain of the International Classification of Functioning, Disability and Health framework (ICF). Functional capacity evaluations (FCEs) are assessments of work-related FC. The extent to which these work-related …

OBJECTIVES: (1) To study the natural decline in functional capacity (FC) of healthy aging workers; (2) to compare FC to categories of workload; and (3) to study the differences in decline between men and women. DESIGN: Cross-sectional design. SETTING: A rehabilitation center at a university medical center. …

This paper deals with Rural Tourism in Twente. A comparison is made between Twente and several other regions in The Netherlands. Economic results like Employment and the development in Tourism over the last few years is taken into the comparison. It becomes clear that Twente is a region with a well-developed …

Gedrag van grote groepen mensen speelt een belangrijke rol in zowel het ontstaan en in stand houden van de problemen op het gebied van gezondheid en energie en milieu, als ook in de oplossing er van. De overheid, bedrijven en organisaties willen burgers, consumenten en werknemers aanzetten tot het maken van …

Dit paper onderzoekt de oorsprong van Geert Wilders' media-appeal. Geen Nederlandse politicus heeft in de voorbije vijf jaar zoveel journalistieke aandacht gegenereerd als de leider van de Partij voor de Vrijheid (PVV). Althans, dat is een wijdverbreid idee onder politici, academici en journalisten zelf. …

-het verloop onder fitnessklanten is groot, mede als gevolg van de toenemende concurrentie. Omdat verwacht wordt dat klantenwerving niet eenvoudiger wordt, zullen fitnesscentra zich meer moeten richten op klantbehoud; -om de retentie te verhogen is het nodig de aandacht te verschuiven van het functionele …

How to provide health clubs the possibility of offering distinctive services in an increasingly stronger and rapidly changing competitive environment? This was the issue raised by the Dutch fitness industry, which in recent years has grown markedly. Our study represents an extension of the dynamic capabilities …