When consumers are dissatisfied with a consumption experience, they usually respond in one of the following ways: (1) stop using an organization’s products/services and take their business to a competitor, (2) file a complaint with the organization that is responsible for the dissatisfying consumption …

Blog: Having a career with overlapping activities in today’s multi-faceted professional music practice requires musicians to exercise many roles at the same time, roles which extend beyond their artistic skills. Musicians need to be innovative, entrepreneurial and communicative, they need to be able …

Cross-border crime is a phenomenon that goes hand-in-hand with the abolishment of border controls in the Schengen zone and requires an international action plan. Warmerdam states that organized crime groups operate in networks and maintain close relations with each other to distribute their goods worldwide …

Sarah Banks (2012) describes ethics work mainly as the effort people put into developing themselves as good practitioners. She discerns six aspects of ethics work: identity work, framing work, reason work, emotion work, role work and performance work. Although ethics work focuses on the ethical development …

In het boek Schools that learn (2012, p. 76) van Peter Senge staat een mooi citaat: ‘A boy of five, on the first day of kindergarten, asked his teacher, ‘When am I going to learn how to read? She said, a bit absently (for there was a lot going on), ‘Oh, that won’t happen until next year, in first grade.’ …

Professional higher education is expected to educate large numbers of students to become innovative professionals within a time frame of three or four years. A mission impossible? Not necessarily, according to Henriëtta Joosten who is a philosopher as well as a teacher. She uses the experimental, liberating, …

In this lecture Nigten talks about processpatching where a range of methods and approaches are loosly combined. This approach is well known from art and design practice and is a key concept in Nigten's ideas about the role of artists and designers can play as agents of change in trans- and interdisciplinary …

As a University of Applied Sciences located in Rotterdam, one of the most diverse cities in The Netherlands, we aspire to a diverse community, not only students but also of faculty and staff. While diversity is portrayed by the community's national, racial, class, (dis)ability, sexual and gender identity …

An interactive full-length mirror that allows you to browse through an endless collection ofclothing and see immediately whether something fits you, including when you turn around, and which also allows you to send a picture quickly to your family and friends to hear what they think. This mirror is a …

In this article we investigate the relevance of Hannah Arendt’s line of thinking for “interprofessional work”, i.e. when people of different professions collaborate. Arendt is well known for the distinctions she makes between labour, work and action within the active domain and between thinking, willing …