The hospitality industry is known as one of the fields with highest levels of burnout due to heavy emotional labour, understaffing, frequent overtime and insufficent support. Concerningly, the youngest cohort in the workforce so far - Gen Z - showcases higher levels of burnout compared to previous generations. …

"Teachers in vocational education are increasingly expected to integrate digital tools into their didactic practices and to engage in continuous professional development. At ROC Midden Nederland, this process takes shape within the AI Lab — a practice-based research environment where teachers explore …

Emergency responders (ERs) work in dynamic, complex, and unpredictable environments. The integration of increasingly advanced sensor and artificial intelligence technology affects the work processes and decision-making of ERs and leads to new challenges regarding efficient and responsible human-AI cooperation. …

'This research explored how emotionally intelligent leadership can foster inclusive workplaces for LGBTQIA+ Generation Z employees within the Dutch hospitality industry. Despite existing legal frameworks on Diversity, Equity, and Inclusion, LGBTQIA+ Gen Z employees continue to face exclusion, microaggressions, …

Deze handreiking is ontwikkeld voor designers en ontwikkelaars van AI-systemen, met als doel om te zorgen dat deze systemen voldoende uitlegbaar zijn. Voldoende betekent hier dat het vol doet aan de wettelijke eisen vanuit AI Act en AVG en dat gebruikers het systeem goed kunnen gebruiken. In deze handreiking …

Trust in AI is crucial for effective and responsible use in high-stakes sectors like healthcare and finance. One of the most commonly used techniques to mitigate mistrust in AI and even increase trust is the use of Explainable AI models, which enables human understanding of certain decisions made by …

Artificial intelligence (AI) is transforming language access services in healthcare, making interpretation and translation faster and more scalable than ever before. Given that there are approximately 281 million international migrants as of 2024 [1], leveraging AI technology for mitigating language …

This thesis explores how organizations can build stronger trust and transparency in AI-driven marketing. It examines customer concerns around data use, personalization, and algorithmic decision-making, and identifies practices that make AI more understandable, fair, and responsible. Through interviews …

Rapid progression in generative artificial intelligence technology facilitates faster and easier conversational agent design. However, deploying conversational agents is challenging and can easily have adverse effects. To this end, more conceptual clarity on how to design for, for example, trust, in …

Artificial intelligence (AI) is an emerging technology and offers opportunities for developing innovative products and services. Traditionally, innovation process models are tools to support innovation. However, existing innovation process models are criticized for being generic, rigid, and resource-intensive, …