In today’s retail landscape, in-store technology is rapidly transforming how consumers interact with physical stores (Grewal et al., 2023). One such innovation is the interactive kiosk, which is an in-store, digital, self-service system employing hardware such as a computer, tablet or larger touchbased …

As designers, we often use annotations to add information and reflection to our work. We would like to suggest that these annotations let personal design languages emerge. We experiment with the materiality of the pictorial format itself to show how such languages emerge from a particular body of work, …

This research investigates the absence of automation in the accounting process for SumUp’s Cash Advance service and evaluates whether automation is a feasible, beneficial, and strategic solution. The process, which was initially observed to be fully manual, raised concerns regarding operational inefficiency, …

Gili Ketapang is a small island located in East Java, Indonesia. The island is currently experiencing environmental changes due to coastal erosion and the decline of its coral reef ecosystem. At the same time, the population is growing, and economic activities centred around fishing and tourism are expanding. …

A chatbot’s design affects how customers perceive its competence and usefulness, both significant predictors of technology acceptance. The preferred design principles vary with the customer’s emotional state and personality, making it unrealistic to come up with a static design that serves everyone. …

More people voted in 2024 than any other year in human history, while often relying on the internet for political information. This combination resulted in critical challenges for democracy. To address these concerns, we designed an exhibition that applied interactive experiences to help visitors understand …

BACKGROUND: The mainstay of colorectal cancer care is surgical resection, which carries a significant risk of complications. Efforts to improve outcomes have recently focused on intensive multimodal prehabilitation programs to better prepare patients for surgery, which make the perioperative process …

People with dementia can benefit from listening to music in their daily lives, but may have limited access to music due to difficulties in product use and loss of initiative. Addressing these challenges is therefore critical in design for people with dementia. Previous work introduced inviting as a design …

The Department of Water Resources Engineering, Faculty of Engineering, Universitas Brawijaya (FT UB), held an international academic activity by presenting Dr. Ir. F.C. (Floris) Boogaard from Hanzehogeschool Groningen – University of Applied Sciences, Netherlands. In this guest lecture, Dr. Boogaard …

Met employer branding (EB) proberen bedrijven hun organisatienormen af te stemmen op de normen van hun huidige en toekomstige werknemers en communiceren ze expliciet over de normen van het bedrijf. Communicatie heeft echter verschillende betekenissen, afhankelijk van de context waarin men opereert. Ook …