This thesis explores the realm of books and bookstores; namely Waterstones Amsterdam in its quest to enhance their in-store customer experience. My client is Phillip Harte, Waterstones Amsterdam’s Branch Manager. This essay resorts to a key methodology, Design-Based Research, “which aims at designing, …

This chapter discusses supply chain management responses used by companies in the food supply chain during the recent COVID-19 pandemic. The chapter first discusses the relevant literature on supply chain resilience. The chapter subsequently reviews supply chain responses in relation to different supply …

"Is een AI-gestuurde sociale robot de juiste keuze voor je winkel?" (Verhagen et al., 2024) presenteren Tibert Verhagen, Stephanie van de Sanden, Jacqueline Arnoldy, Ewout Nas en Koen Hindriks inzichten uit een praktijkonderzoek naar de inzet van sociale robots in twintig Nederlandse winkels, waaronder …

Werken sociale robots echt op de winkelvloer? Maken klanten er gebruik van en wat vinden zij van de robot? En hoe kijken winkelmedewerkers tegen de robot aan? Ewout Nas, Tibert Verhagen, Jacqueline Arnoldy, Stephanie van de Sanden (HvA) en Koen Hindriks (VU Amsterdam) zochten het uit. Het is voor winkeliers …

The developments in city logistics are leading to an increasing number of smaller, time-sensitive deliveries. The parcel market has consistently grown over the past decade, with emerging business models such as ship-from-store (both B2C and B2B) and quick commerce. Moreover, companies are increasingly …

Sustainable urban drainage systems (SuDS) or nature-based solutions (NBSs) are widely implemented to collect, store and infiltrate stormwater. The buildup of pollutants is expected in NBSs, and Dutch guidelines advise monitoring the topsoil of bio-swales every 5 years. In the Netherlands, almost every …

Introduction: Writing Readiness Inventory Tool In Context (WRITIC) is an activity-based assessment tool to evaluate which kindergarten children are at risk of developing handwriting difficulties. WRITIC-assessment is valid, reliable, feasible, predictive, and norm-referenced. Broad international interest …

The wine market offers various categories of wines, some of which are considered conventional and others that are less well-known including organic, biodynamic, and‘natural’ wine. In the Netherlands, many consumers have limited awareness of the specific characteristics and benefits of environmentally …

In an era of information overload, relevance is key. Even more so in the physical store, where consumers are in a ‘shopping state of mind’ (Shankar et al., 2010), and where still a significant proportion of all purchase decisions is being made. Relevance can be achieved by filtering information and targeting …

Cross-border e-commerce is flourishing worldwide and is particularly intriguing because it allows sellers and buyers to regularly cross national borders to distant and distinct countries via the Internet. Marketers need to understand the challenges retailers and consumers may face to develop effective …