This report is written for Pavino sgroppino, a supplier of the upmarket cocktail sgroppino. The drink consists of lemon sorbet, prosecco and vodka, which is prepared with great craftsmanship in the kitchens of Pavan. Pavino is a supplier for hospitality occasions and a few wholesalers. The goal of this …

This study is commissioned by OCLC to research the interest of customers of OCLC in hosted services. OCLC is a worldwide organisation that provides software and services to libraries in 170 countries. Libraries use these management systems to optimize their workflow. OCLC endeavours to satisfy the needs …

Afstudeerscriptie requirements analyse met betrekking tot utilization IBM engineers & front office Vanwege uitfasering van het tool Brio zijn de huidige rapportages met betrekking tot utilization niet meer beschikbaar. Managers op de afdeling TSS bij IBM Benelux gebruikten deze rapportage als informatiebron …

The number of primary rainforests in South-East Asia is in rapid decline since many formerly continuous forests become splintered as a result of human activities like mining, agriculture and silviculture. This study examined the effects of forest fragment size and logging on the tree carbon stocks and …

The project ‘Exergaming for active healthy ageing and rehabilitation’ (EXACT) aims to develop a new generation exergames for the elderly to help them stay active in general and as an exercise tool in rehabilitation settings in particular. This is important because the elderly population is outgrowing …

Streekbox is an organisation in delivering fresh food meal kits, which is still a developing organisation. The brand value of Streekbox is: “we connect people with local and healthy products”. Within the organisation, there was no focus on the Customer Journey. The organisation wants to map its Customer …

This research was commissioned by HA! Marketing, an independent internet marketing agency based in Rotterdam. HA! Marketing supports small retail businesses. They implement both executive and advisory work relating to internet marketing for these companies. HA! Marketing discovered that for their target …

Stadstheater Zoetermeer is an organisation that provides a stage for individuals and groups with a desire to perform. On the other hand Stadstheater Zoetermeer is an organisation that provides a place where visitors can enjoy theatre. Their goal is to discover, to experience and to meet new people, old …

This report shows the online customer journey of Hotel van Oranje. It finds that there are negative touch points with the younger generation and it is leading to customer dissatisfaction of the website. Key recommendations are:  A new responsive website for Hotel van Oranje  Monitoring the touchpoints …

Introduction This report presents a conducted customer satisfaction research commissioned by Holiday Inn Leiden. The contractor wanted to know whether if the expectations of the Leisure-guests relate well on the final experiences. Holiday Inn Leiden was interested to conduct a research among the group …