Introduction: Uveal melanoma (UM) is a common tumor in the eye. The uvea is with 82% the most frequent site of origin of ocular melanomas in the western world and has an incidence of 4 to 5 per million in the Netherlands. Uveal melanoma arises from melanocytes located in the uveal tract of the eye. …

Climate change is a major contributor to the range shifts of several organisms such as plant species. A range is the geographical area where a species can be found and it is possible for plant species to undergo a range shift while still being present in their original one. These plants are called range-expanders. …

AkzoNobel is a multinational sustainable company which makes paints, coatings and special chemicals. Hexahydrophthalic anhydride, phthalic anhydride and trimellitic anhydride are dangerous chemicals, because they can cause irritations and allergic reactions. These chemicals are often used in paint and …

The customers of Inspectorate ship gasoline to Asia. Due to the limitations of the ships and costs of the journey it is preferred to concentrate the gasoline. The concentrated gasoline can be blended with other “cheaper” forms of gasoline to make the required gasoline. Because of the concentrated form …

This paper describes the robustness determination and optimization of L-cysteine addition for total mercury content determination by Instrumental Neutron Activation Analysis (INAA). Instrumental Neutron Activation Analysis is an analysis technique to measure concentrations of chemical elements regardless …

This report is written for Barning Telecommunicatie. The goal of this research is to gain insights into the level of customer satisfaction for Barning Telecommunicatie and to come up with an advice on how to improve customer satisfaction. Background information Barning Telecommunicatie is an independent …

Pepperminds is an organization which works with a large amount of young employees. Especially the last two years Pepperminds knew a large degrease of these employees. 284 employees have stopped working for Pepperminds over the last two years. Because of this degrease, Pepperminds wishes to gain insights …

This thesis is written for Rical Cleaning products, a Dutch company that is specialized in selling cleaning products business to business. The purpose of this research is to obtain insight on the level of customer satisfaction, customer loyalty and the level of customer recommendations and how this can …

This report shows the online customer journey of Hotel van Oranje. It finds that there are negative touch points with the younger generation and it is leading to customer dissatisfaction of the website. Key recommendations are:  A new responsive website for Hotel van Oranje  Monitoring the touchpoints …

Introduction This report presents a conducted customer satisfaction research commissioned by Holiday Inn Leiden. The contractor wanted to know whether if the expectations of the Leisure-guests relate well on the final experiences. Holiday Inn Leiden was interested to conduct a research among the group …