Purpose This paper investigates the impact of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase through Internet channels. Design/methodology/approach Using survey data from large consumer samples from 15 European countries, the authors classify consumers according …

Despite changing attitudes towards animal testing and current legislation to protect experimental animals, the rate of animal experiments seems to have changed little in recent years. On May 15–16, 2013, the In Vitro Testing Industrial Platform (IVTIP) held an open meeting to discuss the state of the …

The basic assumption in this article is that growing older does not mean only, or even necessarily, a decline in one’s labour capacities. Some capacities increase over the years, although this development is clearly not the same for each and every individual. The older workers’ “enriched” capabilities …

Dit praktijkonderzoek geeft antwoord op de volgende vraag; Welke effecten hebben expressietechnieken binnen de beeldende therapie met betrekking tot emoties die in verband staan met het delict? Expressietechnieken worden ingezet om de gevoelswereld en gedrags- patronen van de forensisch schizofrene patiënt …

The differences between Chinese aid and traditional aid can be found in all aspects of the traditional and Chinese aid policies. Significant differences have been illustrated in its history, principles and in the impact on the recipient countries. The landmarks in the historical development of the Chinese …

The ANWB department in Lyon helps Dutch people who have problems with their car in France. This department works with Dutch staff, but is situated in Lyon, France. Therefore it has to work closely together with French services. An international working environment can create a stimulating atmosphere …

Sub-Saharan Africa (SSA) is an underdeveloped region, but had seen significant economic growth before the global financial crisis. Due to the crisis economic growth has stopped or even decreased. In addition, several other aspects are expected to become worse, such as incomes, child mortality and access …

Recently, the European Union seems to have a popularity problem. Especially in the Netherlands the attitude of citizens and journalists has changed dramatically over the past fifteen years. This resulted in low voter turnouts over the years and eventually a Dutch 'no' towards the European Constitution …

How far can we go with a lightweight structure that consists of almost weightless twigs? At what point does wicker need support from an additional structure? And how can we scale up a traditional technique, which is usually related to basket weaving and small objects, to the scale of architecture? These …

The aim of this thesis is to explain the conflict between local and national government about crisis shelters for ex-asylum seekers, asylum seekers and those in regular procedures. In this thesis laws and regulations are explained to identify the groups of asylum seekers and ex-asylum seekers which have …