Communication problems are acknowledged as hazardous eventualities affecting operations negatively. However, a few systematic attempts have been made to understand the pattern of communication issues and their contribution to safety events. In this paper, we present the AVAC-COM communication model and …

Probation and after-care service is of great social importance and you want to do a proper job. ‘Doing a proper job’ tends to revolve around effective interventions or instruments. Which is important, but doing a proper and effective job involves more than that. We distinguish three forms of effectiveness: -Effective …

Traditionally, teacher professional learning is often seen as something that mainly takes place in organized, formalized settings. This article takes a broader starting point: the idea that it can be understood as the result of the teachers’ confrontations and interactions with and within their professional …

Professional and academic education increasingly use realistic, rich, safe and interactive tools such as serious gaming. In our case we have used a serious game to teach students how socio-economic and technological opportunities and challenges could shape sustainable businesses in a circular economy. …

We analyze how ‘original’ residents in different gentrifying working class areas in Amsterdam North experience and evaluate the changes in their neighborhood in terms of social cohesion – in other words, whether they feel at home in their changing neighborhood and whether they feel connected to other …

Beyond the potential of new layers of urban infrastructure - sensor-laden networks, big data, artificial intelligence - to optimize cities functionally, lay promising opportunities to also use these technologies for new forms of social interactions. In an ongoing smart city development project, we explore …

Speech interactions are often associated with virtual assistants and smart home devices, designed primarily for private contexts. A less developed domain is speech interfaces in public contexts. In a smart city development project, we explored the potential of distributed conversational speech interfaces …

This study explores how people with mild dementia can be involved in co-designing meaningful applications and interactions for a social assistive robot (SAR) named Tessa. Through ten case studies and several focus group sessions with elderly participants, researchers identified specific needs and tested …

In this chapter, the authors elaborate on serious games and playful interactions in modern scientific practices, and on the way they can engender mutual scientific growth. They use a research-through-design approach, in which three possible scenarios and prototypes are studied to envisage the new role …

Media Do Not Exist: Performativity and Mediating Conjunctures by Jean-Marc Larrue and Marcello Vitali-Rosati offers a radically new approach to the phenomenon of mediation, proposing a new understanding that challenges the very notion of medium. It begins with a historical overview of recent developments …