I am glad to share the major findings of my bachelor thesis with you. Let me first give you an insight in the current situation within IBM and the Madrid International Services Centre.The global economy is suffering from a crisis hitting several big corporate players. Nevertheless,IBM and the Centre …

This paper focuses on the concept climate refugees in the 21st Century and mainly concerns environmentally displaced persons from developing countries. It seeks to answer the following question: 'Should the concept of climate refugees best be approached from a juridical or an environmental point of view?' …

Prospective adoptive parents who take part in a Dutch adoption assessment procedure are asked to write down their life stories. In this article we examine how information from the life stories is deleted, selected and transformed into a topic to talk about in an assessment interview and/or to write about …

For IT services companies, delivering high quality IT services is of eminent importance. IT service quality drives customer satisfaction, which in its turn drives firm performance. It is this link that is addressed in this paper: How can the performance of customer service delivery teams be improved, …

The central focus of this article is on the moral dilemmas that social servants face when applying the law. These moral dilemmas result from the professional’s discretionary space. Exploratory qualitative research shows that, in order to solve these dilemmas, professionals in some public organisations …

Parallel trade is 'the legal importation of genuine goods into a country by intermediaries other than authorised distributors' (Albaum, Duerr, Strandskov, 2005, p. 313). It has been concluded that parallel import is a result of price differences across European countries, which in turn, is the result …

Diversity implies variety. Diversity refers to the differences between people. Visible aspects – such as age, skin colour, gender, disability – and less or non-visible aspects such as cultural and social background, skills and competencies, and style of working. If you can handle diversity, you will …

This article addresses drivers and partner features in vertical or horizontal cooperation. A survey is used to assess their impact and to evaluate whether respondents give significantly different scores to comparable influencing factors depending on the type of cooperation. The results show that internal …

Implemented by Karel van Hoestenberghe with the assistance of Roderick Udo. Trade.Com was conceived to help regional organisations and countries in Africa,the Caribbean and the Pacific to formulate their own trade policies and build adequate capacities for trade negotiations. The Facility operates within …

In their postgraduate educational programs, residents are immersed in a complex workplace. To improve the quality of the training program, it is necessary to gain insight into the factors that influence the process of learning in the workplace. An exploratory study was carried out among 56 nursing home …