Shared Service Centers (SSCs) and Global Business Services (GBS) organizations are evolving from transactional, cost-focused units into strategic partners that deliver value through digitalization, analytics, regulatory compliance, and business partnering. Within this context, Purchase-to-Pay (P2P) has …

This study examined how short educational videos about corals, sea turtles and seahorses can be designed as effective tools for increasing ecological knowledge to grade 7 children. The study was conducted for the natural-history museum Natura Docet, which aims to enrich its underwater exhibition with …

This research explored whether machine learning models could predict shifts in participants’ preferences and attitudes towards energy solutions based on behavioural and self-reported engagement data collected during visual educational interventions. Through four sub-questions, the study evaluated how …

The Use of K-pop Idols as Trend Forecasting Tools This thesis explores how K-pop idols and their fan communities co-create fashion trends, and how brands can leverage this dynamic as a forecasting tool. As traditional trend cycles become outdated in the fast-paced digital age, K-pop offers a real-time, …

The hospitality industry is known as one of the fields with highest levels of burnout due to heavy emotional labour, understaffing, frequent overtime and insufficent support. Concerningly, the youngest cohort in the workforce so far - Gen Z - showcases higher levels of burnout compared to previous generations. …

Many European cities have recently experienced anti-tourism protests, as a result of unmanageable flows of tourism. Residents increasingly voice their dissatisfaction. Amsterdam, one of Europe’s most popular tourist destinations, benefits financially and culturally from international visitors, yet faces …

This thesis explores the design and development of a customizable avatar system within Unity, aimed at facilitating conversations between healthcare professionals and their clients regarding family relations, mental health, and self-image in mental health facilities. Employing a multi-phase research …

This research evaluates the social impact of the Vrijheidsmaaltijd (Freedom Meal) event, part of the Rijksmuseum’s Verbinding Door Dialoog (Connection Through Dialogue) Extra Programming initiative, which seeks to enhance audience engagement and inclusivity through dialogue on complex societal topics, …

This thesis centres on the Railway Viaduct at Kloetinge (Zeeland), a critical infrastructure element in operation since 1938. As of 2024, with its technical lifespan nearing its end at 86 years, the viaduct's longevity demands attention for its future viability. Situated on Viaduct Road, linking Kloetinge …

Heritage organizations, particularly libraries, prioritize digitization as part of the global Digital Transformation for preservation and accessibility. However, this focus can sometimes overshadow Human Sustainability, which is crucial for preserving and enhancing human resources within the organization. …