From the article: Globalization and technological innovation has led to an increasing competition between telecommunication service providers and has eroded traditional product- and service-based differentiation. One way to gain a competitive advantage is to create distinctiveness by improving customer …

From the article: Agile ways of working have become mainstream, with many organisations practising a form of agile. Agile maturity among those organisations differs. In a research conducted by VersionOne Inc. (2016), 82% of the participating organisations stated to be at or below the level of ‘still …

The implementation of software products is a time-consuming activity and requires specific expertise to be completed successfully. This is especially the case in research fields where there is no or little tool support available, such as Business Rules Management (BRM) and Business Rules Management Solutions …

Natural gas extraction from the Groningen gas fields in the Netherlands used to be a non-controversial activity, but became highly contested over the past few years. In addition to a political mandate to commercially operate the Groningen gas fields, NAM needs approval from local residents and society …

Research paper presented at the 24th International Public Relations Research Symposium BledCom 2017 "CSR in Hypermodern Times", June 29 - July 1, 2017, Bled, Slovenia.

From the article: "Abstract Maintenance processes of Dutch housing associations are often still organized in a traditional manner. Contracts are based on lowest price instead of ‘best quality for lowest price’ considering users’ demands. Dutch housing associations acknowledge the need to improve their …

From the article: "The educational domain is momentarily witnessing the emergence of learning analytics – a form of data analytics within educational institutes. Implementation of learning analytics tools, however, is not a trivial process. This research-in-progress focuses on the experimental implementation …

From the paper: "Abstract This study investigates whether there are major differences between process management and innovation between the IT and more traditional industries. Although both industries are quite similar, the research results show that the IT industry is more innovative in comparison to …