Purpose This paper investigates the impact of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase through Internet channels. Design/methodology/approach Using survey data from large consumer samples from 15 European countries, the authors classify consumers according …

For over 30 years, the concept of home has been a popular, yet contested subject of research for scholars from different disciplines, e.g. architecture, philosophy, sociology, psychology and cultural studies. In line with this multifaceted, interesting subject, quite some studies have been devoted to …

By presenting tourists with real-time information an increase in efficiency and satisfaction of their day planning can be achieved. At the same time, real-time information services can offer the municipality the opportunity to spread the tourists throughout the city centre. An important factor for success …

Cleft lip and/or palate (CL/P) is a congenital craniofacial defect that arises on average in 1.7 per 1000 live births. This anomaly causes atypical facial appearance, hearing problems, malocclusions and speech disorders. Outcomes in terms of speech are influenced by timing of surgical cleft closure. …

Background: Post-term pregnancy, a pregnancy exceeding 294 days or 42 completed weeks, is associated with increased perinatal morbidity and mortality and is considered a high-risk condition which requires specialist surveillance and induction of labour. However, there is uncertainty on the policy …

Background: For most women, participation in decision-making during maternity care has a positive impact on their childbirth experiences. Shared decision-making (SDM) is widely advocated as a way to support people in their healthcare choices. The aim of this study was to identify quality criteria and …

Abstract: Objective: The aim of this pilot implementation study was to explore the initial experiences with and impact of Parenting with Success and Satisfaction (PARSS), a psychiatric rehabilitation and recoverybased, guided self-help intervention, for parents with severe mental illnesses. Methods: …

In a pilot study we aimed to identify the initial experiences with and results of the program Parenting with Success and Satisfaction (PARSS), which was developed to support parents with severe mental illness based on psychiatric rehabilitation. Methods: The outcome measures in this study were: Satisfaction …

In een internationale vergelijkende multiple-case studie is de interprofessionele samenwerking tussen het basisonderwijs en de buitenschoolse opvang onderzocht op vier locaties in vier Europese steden (Aarhus, Denemarken; Berlijn, Duitsland; Den Haag, Nederland en Stockholm, Zweden). Met behulp van sociale …

This report examines the possibilities of using a solar chimney in a highland tropical climate to promote thermal comfort, air‐quality and energy consumption. The study is carried out using modeling and simulation techniques and is conducted at the Federal University of Viçosa in Brazil. A model is …