This report is a thesis made during graduation period at ENGIE Services West Industrie in Rotterdam, the Netherlands. This thesis has been realized over a course of 17 weeks in the department of Industrial Automation. The problem, for which a solution has been created, is related to the process of …

Substantial structural changes have recently taken place in the Dutch social work terrain. Now the local governments have autonomous responsibility for the self-sufficiency and social inclusion of the elderly and the disabled people. This ‘transformation’ requires remodelling social services and hence …

The sharing economy is a business concept that highlights the ability for individuals to rent or borrow equipment, services and skills from other individuals rather than buying and owning them. This thesis was intended to investigate how the two largest businesses in the sharing economy, Uber and Airbnb, …

The financial advisory industry is constantly changing (KPMG International, 2013; Ernst & Young LLP., 2015; PWC, 2012; Seetharaman, 2015), therefore, there are a number of challenges that will require the attention of advisers in order to provide clients with the best financial advice. As Financial Service …

This article presents an evaluation study of a case management method for child protection services, the Delta Method for Family Supervision, in terms of supervision order duration and occurrence and duration of out-of-home placements. Additionally, case and case manager characteristics were examined. …

Voor mensen met dementie en hun (in)formele zorgverleners is er een enorme keuze aan producten, services en diensten om zo lang mogelijk zelfstandig te blijven, dat aanbod groeit met de dag. Echter, in praktijk sluiten vraag en aanbod niet naadloos op elkaar aan. Komt dat omdat het aanbod moeilijk te …

Frequent and targeted support to professionals is essential to control for quality delivery of services. In youth care settings, there is limited time and capability to implement all of the support systems that are suggested by program developers. With the pressure and responsibility to provide services …

Sustainability challenges are among the most complex and difficult problems facing businesses today. These challenges involve many actors and interests and overlapping concerns, and addressing them requires significant investments and out-of-the-box thinking. Issues such as safety, supplier compliance, …

In many cities, pilot projects are set up to test or develop new technologies that improve sustainability, urban quality of life or urban services (often labelled as “smart city” projects). Typically, these projects are supported by the municipality, funded by subsidies, and run in partnerships. Many …

In this chapter we discuss the main impediments to the adoption of reverse factoring (RF) by suppliers in the logistics services business. Although the usage of RF is ascending, empirical evidence on RF and its implementation, especially from the point of view of suppliers, is scarce. The project reported …