This book, ‘Outreach work and imminent eviction: RAAK research’, is a report of the results obtained from the examination of these innovations. The first chapter contains a description of the pilot projects, which brought together care workers from the Blankenberg Foundation and Dynamo for early intervention …

Working paper 2009

Purpose: Intellectual capital theory and practice predominantly focus on measuring and managing intangible assets. However, if we want to balance the intellectual capital books (Harvey and Lusch, 1999), we should recognize both intellectual assets and intellectual liabilities (Caddy, 2000). Therefore, …

The central question of this dissertation is what lessons can be learned from Surinam when it comes to the integration of immigrants. Surinam consists of five main population groups and to assess this process of integration this dissertation is structured by the following questions: What is integration …

GrandAlpes is a company founded by International Lodging Services, who is a tour operator specialised in chalets. GrandAlpes is responsible for the management in several chalets villages in France and Vallandry is their biggest chalet park with 50 chalets and a restaurant. About 500 people can stay in …

For IT services companies, delivering high quality IT services is of eminent importance. IT service quality drives customer satisfaction, which in its turn drives firm performance. It is this link that is addressed in this paper: How can the performance of customer service delivery teams be improved, …

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In this interview David Berkman talks about many subjects, among them improvisation, and why classical musicians should improvise more. David Berkman: ‘I would say most Jazz musicians have a certain level of theoretical understanding of what they’re doing, and it’s probably higher than that of the average …

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