This thesis project was carried out for Accres. In previous years, Accres conducted customer satisfaction surveys on an occasional basis. In the customer satisfaction surveys the main focus was on the hard side of the service quality. That is why Accres requested an additional research on the soft side …

The accessibility of the Rotterdam region and port is important for the economy of not only the region itself but for the Netherlands as a whole. This is because, in addition to the largest port complex in Europe and Greenport Westland, the Rotterdam region also offers space for various business services …

In this brief chapter of the report we focus on the model that was developed as part of the evaluation strategy: the local CoP impact measurement model. This model has been described as part of the strategy report as well. For purposes of clarity (as it is one of the main deliverables of work package …

This study investigated perceptions of organizational change management among executive coaches working with British higher-education leaders and factors that make leaders effective when managing change. This basic qualitative research used semi-structured interviews with eight executive coaches selected …

Abstract Study Objective To provide an overview of patients' needs concerning goal‐setting, and indications of how those needs can be met by nurses. Methods A narrative review. Pubmed and Cinahl were searched through March 1, 2020 for: patients' experiences concerning goal‐setting and the role of nursing …

Background A group of clinician-scientists and managers working within a Dutch academic network, experienced difficulties in clearly defining the knowledge broker role of the clinician-scientists. They found no role clarity in literature, nor did they find tools or methods suitable for clinician-scientists. …

Delivering health and social care services across different settings is complex, multifaceted and constantly changing and evolving. The culture in which care is experienced by all at the point of contact is fundamental to the development of person‐centred relationships. Factors that enable effective …

What tips would you give to your fellow students or to your study programme? These can be tips relating to well-being, online education or studying at home. We asked this question in the international well-being questionnaire. All of the tips have been analysed and organised into tips for fellow students, …

Communication of climate-responsive urban design guidelines is becoming increasingly relevant in the light of climate adaptation challenges in cities. Widespread uptake in practice of such guidelines can be promoted by visualizations of the principles on which they are based. The “Really cooling water …

Competencies deemed relevant and meaningful by international business professionals and implemented in IB education still do not produce work-ready graduates. This may be because these competencies are not perceived as relevant or meaningful by students. This study was conducted to gain students’ perspectives …