Customer-supplier relationships are becoming more digital. However, a personal approach still seems to be a key success factor in the service journey, creating an optimal customer experience. In this research, we investigated the effects of a personal communication approach on customer experience and …

This chapter examines how the Berlin neighborhood of eastern Kreuzberg attained its mythical image as a youth culture neighborhood. It combines theories of myth-making and canonization with the concept of preference construction, thereby developing new tools to assess how certain ideas and images (e.g. …

Purpose: The Scored Patient-Generated Subjective Global Assessment (PG-SGA) is the only malnutrition (risk) assessment tool that combines patient-generated measures with professional-generated (medical) factors. We aimed to apply international standards to produce a high quality, validated, translation …

The use of TriAx geogrids to stabilise the granular base layer of asphalt paved roads, is ever increasing. However, the effect a stabilising geogrid has on the entire pavement structure is still derived from a foundation reduction factor, instead of being calculated directly. Practical experience showed …

The aim of the current study is twofold. First, it investigates the influencing factors of runners' sports apparel value at a running event. Second, the potential value of observational data in the socioeconomic field is investigated, as this study combines data retrieved by a survey and by visually …

The present study focuses on the environmental and socio-economic impacts of extreme drought in the Aspiring UNESCO Scheldt Delta Geopark (ASDG). Climate change projections indicate that periods of extreme drought, as experienced in 2018, are likely to occur with higher frequency and intensity in the …

Proper decision-making is one of the most important capabilities of an organization. Therefore, it is important to have a clear understanding and overview of the decisions an organization makes. A means to understanding and modeling decisions is the Decision Model and Notation (DMN) standard published …

The thesis is about how Lobelia Tours and Travel Agency is able to increase it CBT product offer. Here, the thesis student conducted several interviews with locals of Rwanda and CBT professionals in Germany. At the end, a solution is provided that combines several CBT activities in one place.  

Lesson study is a professional development program that combines teachers’ active engagement and observation of teachers’ lessons. During a lesson study teachers collaborate in a lesson study team. In this study, four participating research supervisors have developed, taught, evaluated and redesigned …

Airport management is frequently faced with a problem of assigning flights to available stands and parking positions in the most economical way that would comply with airline policies and suffer minimum changes due to any operational disruptions. This work presents a novel approach to the most common …