Wil je de customer experience verbeteren? Hoeveel aandacht besteed je dan aan het soort relatie dat je organisatie heeft met de klant? Uit onderzoek blijkt dat dit juist een belangrijke beïnvloeder is van klantbeleving. In dit artikel lees je meer over de effecten van de klant-leverancierrelatie.

Background Routine outpatient care of patients with coronary artery disease (CAD) lacks a simple measure of physical fitness and risk of mortality. Heart rate recovery (HRR) is noninvasive and easily obtainable in outpatient settings. Prior studies have suggested that delayed postexercise HRR in the …

De tijdschriften en blogs op internet en sociale media staan er bol van: de digitale transformatie van organisaties. De veranderingen in de wereld om ons heen volgen elkaar in zo’n snel tempo op dat geen enkele organisatie zich het nog kan permitteren om zich niet af te vragen wat de digitalisering voor …

BACKGROUND: Among patients with coronary artery disease (CAD), improvement of lifestyle-related risk factors (LRFs) reduces cardiovascular morbidity and mortality. However, modification of LRFs is highly challenging. OBJECTIVES: This study sought to evaluate the impact of combining community-based lifestyle …

Background. There is an increasing need for a worldwide professional integration of conventional medicine and traditional/complementary whole medical systems (WMSs). However, the integration is perceived by conventional medicine as problematic or unacceptable, because of a supposed lack of evidence for …

Bedrijven moeten zich verdiepen in de normen en waarden van de klant. Zo krijgen ze meer zicht en grip op klanttevredenheid, aanbevelingsintentie, vertrouwen en loyaliteit. Dat is de belangrijkste conclusie uit het proefschrift van Harald Pol. Hij promoveerde afgelopen week aan de Universiteit Twente …

Within large service organizations there are currently two trends visible. These trends seem to be diametrically opposed. On the one hand organizations face increasing price pressure and thus a pressure to cut costs. One of the consequences of this trend is that organizations are increasingly encouraging …

Background: Immune-related adverse drug reactions (ADRs) to immunotherapy agents have been associated with beneficial clinical outcomes in oncology. Viscum album L. (VA, European mistletoe) is frequently used as an immunomodulatory agent alongside conventional cancer treatment in Europe. VA has been …

BACKGROUND: Nurse-coordinated care (NCC) improves the achievement of low-density lipoprotein-cholesterol (LDL-C) targets after an acute coronary syndrome (ACS). We hypothesised that NCC improves achievement of LDL-C targets through more intensive medication titration. METHODS: We used data from Randomised …