Deze publicatie beschrijft ervaringen met innnovatie in trajecten in de zorg en de bouw. Daarbij wordt gebruik gemaakt van de theorie van Peter Senge die complexe veranderingen in systeemdenken beschrijft. Deze Duurzame SysteemInnovatie/aanpak (DSI-aanpak) wordt beschreven met theoretische aanknopingspunten: …

This conference paper deals with various organizations and pilot initiatives regarding the theme of sustainability.

Like the professionals, design students tend to avoid the complexity of the user context, and moral issues are largely overlooked. This inspired us to explore whether we could engage design students in thinking about moral issues by exploring different ethical frameworks in their designing. As a case …

Is service design an emerging new field, a specific domain or a different perspective on the current way of work? The “Innovation in services” programme explored how to position service design for the creative industry and what it means both for clients and service design agencies.

Service design is literally the design of services. Service designers improve existing services or design completely new ones. Nothing new so far. Services have been around for centuries, and every service was conceived and designed by someone. However, service design takes a different angle; a different …

In service design projects, collaboration between design consultant and service provider can be problematic. The nature of these projects requires a high level of shared understanding and commitment, which providers may not be used to. We studied designer-provider collaboration in multiple real-life …

In this paper we explore the influence of the physical and social environment (the design space) son the formation of shared understanding in multidisciplinary design teams. We concentrate on the creative design meeting as a microenvironment for studying processes of design communication. Our applied …

Our approach builds on both the design traditions of participatory design and embodiment. We attempt to connect these traditions to the existing body of knowledge on persuasion. First we describe some basic theoretical concepts and infer how they influence persuasive design. Then we present a basic framework …

In the current market, the focus is more and more on building long-term relationships with clients in which value is created, communicated and delivered. This also means developing a new customer relationship focus that goes beyond the consumer orientation that has thus far dominated the practice of …

Like the professionals, design students tend to avoid the complexity of the user context, and moral issues are largely overlooked. This inspired us to explore whether we could engage design students in thinking about moral issues by exploring different ethical frameworks in their designing. As a case …