To survive in the increasing globalization competition, companies are required to continuously increase their productivity and enhance innovation. To realize this enhanced productivity, Business Process Management (BPM) maturity models are often used to analyze, improve and manage business processes …

From the article: This paper describes the external IT security analysis of an international corporate organization, containing a technical and a social perspective, resulting in a proposed repeatable approach and lessons learned for applying this approach. Part of the security analysis was the utilization …

In this research we examine the relationship between IT capability and digital transformation as well as the influence of digital leadership. A theoretical framework was developed to explain the effect of digital leadership. Subsequently this was tested using a survey of 127 respondents from firms across …

In alle bedrijven en organisaties is er sprake van ziekteverzuim, dat geldt ook voor Driessen. Het zorgt voor negatieve gevolgen als hogere kosten en werkstress, op het moment dat ziekteverzuim hoog is. Het thema werkgeluk blijkt uit onderzoek een middel te zijn om ziekteverzuim aan te pakken. Het …

Uit de inleiding: "Ziekenhuiszorg wordt steeds duurder en complexer. Ziekenhuis Rivierenland uit Tiel wilde daarom meer procesgericht werken, en zo de efficiency en het kwaliteitsniveau verhogen. Het ziekenhuis vroeg het lectoraat Procesinnovatie en Informatiesystemen van Kenniscentrum Innovatie …

In 2016 kreeg de Boog te maken met een forse toename van veiligheidsincidenten met patiënten. Naar aanleiding van de toename van de veiligheidsincidenten binnen de Boog in 2016 is er in 2017 door middel van een prospectieve risico inventarisatie (hierna te noemen: PRI) onderzoek gedaan naar risico’s …

Presented at the 14th 14th European Conference on Management, Leadership and Governance ECMLG 2018: From the article: "Online shopping in The Netherlands is rapidly becoming more popular and many web-shops are aiming to develop improved customer journeys. As a consequence pure play web-shops switch …

From the article: "After 1993, the concept of strategic alignment is evaluated from the connection between IT and business to much broader definitions in which the connection between all business functions, horizontally and vertically, and later also with projects and stakeholders is mentioned. To achieve …

From the article: Agile ways of working have become mainstream, with many organisations practising a form of agile. Agile maturity among those organisations differs. In a research conducted by VersionOne Inc. (2016), 82% of the participating organisations stated to be at or below the level of ‘still …

From the article: Globalization and technological innovation has led to an increasing competition between telecommunication service providers and has eroded traditional product- and service-based differentiation. One way to gain a competitive advantage is to create distinctiveness by improving customer …