When consumers are dissatisfied with a consumption experience, they usually respond in one of the following ways: (1) stop using an organization’s products/services and take their business to a competitor, (2) file a complaint with the organization that is responsible for the dissatisfying consumption …

In order to empower more people to become more selfreliant in society, interactive products and services should better match the skills and values of diverse user groups. In inclusive design, relevant end-user groups are involved early on and throughout the design and development process, leading …

Background: For most women, participation in decision-making during maternity care has a positive impact on their childbirth experiences. Shared decision-making (SDM) is widely advocated as a way to support people in their healthcare choices. The aim of this study was to identify quality criteria and …

To increase overall knowledge of housing, the experience of individual institutes needs to be shared with other zoos. To coordinate the exchange of knowledge on housing and husbandry between European zoos, the European Association of Zoos and Aquaria (EAZA), was formed in 1992. EAZA set up Taxon Advisory …

2.1 Background and Objective This research explores the Housemothers' vision on care at the Assessment Center of World Hope International, where they provide aftercare for victims of sexual abuse and exploitation. World Hope International, a Christian relief and development organization (founded in the …

Corporate identity represents the sum of immaterial values in an organisation, as well as the degree to which employees identify with their employer. For this reason, the purpose of this paper will be to first assess whether the FCJ has a distinct and personal identity, and what the consequences are …

During the last twenty years, a remarkable new type of service has been developed in the world of sports, which can be described as the indoorisation of outdoor sports. Typical outdoor sports like climbing, skiing, surfing, rowing, and skydiving, which used to be exclusively practiced in a natural environment …

Potato cyst nematodes (PCN) are in the Northern Netherlands and the Weser-Ems Region in Germany a major issue for farmers. The yearly average damage by PCN is about 100 Euros/hectare for farmers. Infestations of potato cyst nematodes can be controlled in a sustainable way by proper potato variety selection. …