De behoefte aan een dienstbare, vernieuwende overheid die zich inzet voor veiligheid, bereikbaarheid en leefbaarheid groeit steeds meer. Daar speelt Rijkswaterstaat op in en verandert daardoor voortdurend. Daarom ontwikkelt Rijkswaterstaat iedere vier jaar een nieuwe organisatiestrategie en een bijbehorende …

The library of The Hague consists of eighteen buildings, scattered throughout the city. The main building, located in the city center, attracted more than 1.1 million visitors and customers in 2016. The library is part of the municipality of The Hague and the main building is actually integrated within …

Introduction This report is written for Personal Sports Club. This report will gain more insight into the customer satisfaction for Personal Sports Club. At this moment in time, Personal Sports Club has little to no insight in their customer satisfaction. That is why this research was needed. Background …

The Leidse Schouwburg-Stadsgehoorzaal is the umbrella organisation of the concert hall and the oldest theatre in the Netherlands in Leiden. The Leidse Schouwburg-Stadsgehoorzaal offers shows and concerts to a wide range of visitors. Within the organisation, there was no focus on the Customer Journey. …

De BUCH-gemeenten zijn op zoek naar een andere invulling van de gemeentekrant. De gemeentekrant is een onderdeel van een huis-aan-huis weekblad, waarbij de gemeente advertentieruimte inkoopt bij het desbetreffende weekblad. De BUCH-gemeenten zijn de gemeenten Bergen, Uitgeest, Castricum en Heiloo die …

This graduation research presents findings on how the start-up organisation BimBimBikes can overcome its current difficulties with the acquisition of new German customers. Although this research uses the start-up company as a basis for the investigation, it might be applied to similar businesses that …

PurposeThis thesis focuses on the level involvement of users, called placemaking, in the process of the creation of new place to study, work and teach as a project related to Real Estate and Facility within a Higher Education Institute in the Netherlands.Design/methodology/approachCombination of a literature …

This study investigated the overall quality of the interpersonal relationship students have with faculty and staff, that is,relationship quality (RQ). In relationship management research, RQ is paramount for the creation of bonds with customers, which in turn is necessary for the sustainability of organizations, …

As an Argentinean eCommerce business, GoodPeople decided to acquire Avenida, an online platform that was owned by Flipkart, the Indian market leaders in eCommerce, in the end of 2017. Flipkart had to face a sharp decline in sales figures which was the reason the company decided to sell the marketplace. …

Before beginning my career as a marketing professional I want to do a research for an online marketing agency. The name of the agency is Atvise. Atvise is specialized is achieving online results for their customers. Each customer has different online objectives which Atvise wants to realize. Atvise …