When consumers are dissatisfied with a consumption experience, they usually respond in one of the following ways: (1) stop using an organization’s products/services and take their business to a competitor, (2) file a complaint with the organization that is responsible for the dissatisfying consumption …

The power of the European Union’s language policy is limited, since it runs its policy based on the principle of subsidiarity. However, this does not mean the EU cannot exert pressure on the member states and thus, influence national language policies. As European countries increasingly focus on the …

This research was conducted as a response to the recent trend of flexibilization in the European labor market. Factors for its fast emergence include the increased international competition and the effects of the economic crisis in Europe. Young workers have become overrepresented in flexible jobs. The …

In this dissertation, the European Commission's selection process of policy instruments to tackle climate change has been reviewed, with the main focus on understanding what internal factors have influenced the Commission in this process and how this has led to the implementation of soft policy instruments. …

This final project assesses the supervision and guidance provided by Smiling Faces in order to achieve the best possible fulfillment of the duty to care. The main question that will be answered in this final project is: how could Smiling Faces improve its position in the au pair business by achieving …

According to the resource dependence theory, organisations draw upon interorganisational relationships to address the need for additional resources. The purpose of this study was to analyse whether sport clubs with serious resource problems regarding members, human resources (volunteers and coaches), …

The Chemical Weapons Convention (hereinafter 'the CWC') and its implementation organ the Organization for the Prohibition of Chemical Weapons (hereinafter 'the OPCW or 'the Organization') were purposely created by states to overcome the mutual threat of chemical weapons on the global agenda. Despite …

In this article, the author will question the seemingly obvious boundary between civil disobedience, as conceptualised by Rawls and Arendt, and several examples of criminal, or simply annoying, activities which don't meet their criteria, such as the case of the ‘Top 50'. The ‘Top 50' are multi-problem …

The stagnating integration of immigrant groups, the insufficient acceptance of Muslims and the lacking respect for them are assumed to constitute a breeding ground for radicalisation as well as a threat for democracy. Certain groups of Muslim youngsters are susceptible for radical ideas. They cherish …

Since 2001, Dutch Universities of Applied Sciences are expanding their core business teaching with research. Lecturers have to engage in novel researcher roles while maintaining their performance in teacher roles. First, we present a framework that acknowledges the intricacies of this double role transition. …