When consumers are dissatisfied with a consumption experience, they usually respond in one of the following ways: (1) stop using an organization’s products/services and take their business to a competitor, (2) file a complaint with the organization that is responsible for the dissatisfying consumption …

Equine assisted coaching (EAC) is a new technique to make people aware of their body language with the help of the horse. The benefits of this training concerning the people have been researched before. However, there is no indication how the horse is experiencing these trainings in any studies. Therefore …

A tangible proof of the meaning and scope of human flourishing that can change not only organizations but also entire societies, is given by Robert Schuman, the French Minister of Foreign Affairs who launched the Schuman Declaration (1950) that gave birth to the EU. His leitmotiv was to be a faithful …

The successful policy intervention of the Anti-Counterfeiting Trade Agreement was the result of a combination of public and institutional advocacy. ACTA aimed to harmonise the combating of copyright infringements in the digital environment, which are believed to have been left out by the former agreements. …

The aim of this paper is to reflect on Russian-OSCE relations and how this has changed from Russia's constructive engagement to gradual disillusionment. The history of Russia’s engagement in the OSCE is traced back to the founding of the organisation in 1975, while there is particular focus on the Yeltsin …

The aims of this article are to (a) examine the prevalence of HR (HRM and HRD) practices to retain older workers in health care organizations; (b) evaluate those HR practices that are specifically designed to facilitate the retention of older workers; and (c) classify those HR practices against the needs …

The aims of this article are to (a) examine the prevalence of HR (HRM and HRD) practices to retain older workers in health care organizations; (b) evaluate those HR practices that are specifically designed to facilitate the retention of older workers; and (c) classify those HR practices against the needs …

Introduction and methodology In self-managed residential homeless care, consumers, and their peers, are in charge. Former consumers (N=24) of a self-managed homeless shelter were interviewed with qualitative structured topic-lists on the benefits they experienced. Former consumers of the program participated …

The main focus of this research was to explore possible reasons for the continuous decline in the congregational membership of the Redeemed Christian Church of God- Jesus House Amsterdam over the last three years. The central argument is that the church started on a ery promising note with regular …

Background: The awareness is growing that central sensitization is of prime importance for the assessment and management of chronic pain, but its classification is challenging clinically since no gold standard method of assessment exists. Objectives: Designing the first set of classification criteria …