Shared Service Centers (SSCs) and Global Business Services (GBS) organizations are evolving from transactional, cost-focused units into strategic partners that deliver value through digitalization, analytics, regulatory compliance, and business partnering. Within this context, Purchase-to-Pay (P2P) has …

This thesis investigates how dynamic capabilities and their underlying microfoundations enable manufacturers to implement digital servitization as a means for circular business model innovation. Digital servitization and circular business model innovation are both gaining traction in the manufacturing …

This thesis explores the evolving relationship between social media and fashion identity in the aftermath of the Covid-19 pandemic. Since public life was drastically restricted during the lockdowns, social media platforms emerged as critical spaces for self-expression, inspiration, and identity experimentation …

This research explores how integrating gamification with AI-powered menu systems can influence consumer behavior toward more sustainable food choices in urban restaurants. Through a mixed-method experiment using two website prototypes, findings reveal that personalized AI suggestions and sustainability …

Heritage organizations, particularly libraries, prioritize digitization as part of the global Digital Transformation for preservation and accessibility. However, this focus can sometimes overshadow Human Sustainability, which is crucial for preserving and enhancing human resources within the organization. …

Food insecurity, highlighted by the COVID-19 pandemic, demands robust solutions, including digital technologies. In St. Lucia, producers show willingness to adopt basic tools like WhatsApp but face barriers such as insufficient knowledge, lack of support, financial constraints, and limited availability. …

This report addresses the pressing issue of digital readiness among small and medium-sized enterprises (SMEs) in the hospitality industry in The Netherlands. The research explores the barriers and enablers of digital adoption and aims to identify strategies to enhance digital readiness. The significance …

In 2014 heeft de organisatie onderzoek gedaan naar op welke socialmediakanalen de klanten van de organisatie zich bevonden. Uit het onderzoek kwam Facebook als belangrijkste kanaal en de organisatie startte enthousiast met het gebruiken van eigen Facebookpagina’s voor de locaties. Een strategie om via …

Woonpartners Midden-Holland is een middelgrote woningcorporatie in Zuid-Holland die tevredenheid en betrokkenheid van haar huurders hoog in het vaandel heeft staan. Op dit moment is er bij de huurders van Woonpartners Midden-Holland onvoldoende betrokkenheid om zich bezig te houden met huurdersgerelateerde …