BACKGROUND: The need for organisational development in primary care has increased as it is accepted as a means of curbing rising costs and responding to demographic transitions. It is only within such inter-organisational networks that small-scale practices can offer treatment to complex patients and …

This paper researches the problem about how the small, four-star, private hotel Navigare NSBhotel in Germany can improve guest satisfaction through an internal communication structure during the guest 's stay. The relevance in finding a solution to the above-mentioned problem is that the hotel currently …

In 2015 is er onderzoek gedaan naar de tevredenheid van journalisten over de woordvoering van het ministerie van Sociale Zaken en Werkgelegenheid (SZW). Hoewel het voornamelijk positief nieuws was, waren er duidelijke verbeterpunten op het gebied van woordvoering. Om de journalisten beter te bedienen …

The recently introduced Risk SituatiOn Awareness Provision (RiskSOAP) methodology suggested an indicator to measure the distance between the configuration of a real system and its ideal version or between various system versions. It considers the (in)existence or (mal)functioning of system components, …

Student satisfaction gains an increasingly central position in the context of quality measurements. However, student satisfaction can also be stipulated as an important motivational factor for students as learners. This study combines this perspective on student satisfaction with the notion of differences …

The aim of this study was to develop a valid instrument to measure student nurses’ perceptions of community care (SCOPE). DeVellis’ staged model for instrument development and validation was used. Scale construction of SCOPE was based on existing literature. Evaluation of its psychometric properties …

BACKGROUND: The number of mobile apps that support smoking cessation is growing, indicating the potential of the mobile phone as a means to support cessation. Knowledge about the potential end users for cessation apps results in suggestions to target potential user groups in a dissemination strategy, …

Purpose : A structured, tailored exercise therapy strategy was found to significantly improve physical functioning, reduce pain and was safe for patients with knee osteoarthritis (OA) and severe comorbidity. The intervention was performed in a specialized, secondary care center. Before the intervention …

De tevredenheid over activiteitgerelateerde werkomgevingen (AGW omgevingen) valt vaak tegen, waarbij we opvallende verschillen zien tussen individuele gebruikers. Een beter begrip van deze verschillen kan bijdragen aan het optimaliseren van de tevredenheid en daarmee samenhangende organisatie uitkomsten. …

Firms increasingly use social network sites to reach out to customers and proactively intervene with observed consumer messages. Despite intentions to enhance customer satisfaction by extending customer service, sometimes these interventions are received negatively by consumers. We draw on privacy regulation …