Full text via link. This paper focuses on the use of online social tagging and storytelling to enrich digital collections of cultural heritage. Together with several Dutch museums, we examined the question of whether and how social tagging could benefit these museums in disclosing specific digital collections. …

Cross-selling is the action or practice of selling among or between established clients, markets, traders, etc. or the action or practice of selling an additional product or service to an existing customer. Within Total Nederland N.V. the management has indicated it is an important matter which deserves …

This paper describes factors that nurture a human-centered attitude of a design curriculum. A brief literature study defines a human-centered attitude and explains how to develop this attitude by using experiential learning theories. Furthermore, an illustrative case study reflects on the humancentered …

Airline ground operations are subject to the conflicting demands of short turn-around times and safety requirements. They involve multiple parties, but are less regulated than airborne processes. Not surprisingly, more than a quarter of all aircraft incidents occur on the ground. These incidents lead …

Female genital mutilation (FGM) is a traditional practice, which comprises all procedures that involve partial or total removal of the female genitalia, for non-medical reasons. This harmful practice is mostly prevalent in African countries. It is estimated that 100 to 140 million females worldwide …

This paper describes a participatory design-oriented study of an ambient assisted living system for monitoring the daily activities of elderly residents. The work presented addresses these questions 1) What daily activities the elderly participants like to be monitored, 2) With whom they would want to …

Designers move more and more in the direction of Service Design, in which frequently a participatory or co-design approach is used to involve service providers in the design process. The designerprovider relationship in such Service Design processes differs in four aspects from traditional client-relationships: …

The aim of this report is to determine whether there exists a difference in the public access to justice between several member states of the European Union. The report examines the judicial structures of three member states, along with the circumstances surrounding the access to the courts. A case study …

Due to their limited size, many small and medium enterprises (SMEs) cannot justify full-time HR professionals in their organizations. Thus, the complex and time-consuming nature of many HR activities can result in a significant drain on existing managerial resources. Professional employer organizations …

The past few months have involved becoming acquainted and more familiar with the creative industries in the various regions of the Organza partners. Dany Jacobs (ARCCI – Arnhem Centre for Creative Economy and Innovation) reports. I had already known for some time that both Nottingham and Treviso were …