Nieuwe migranten kloppen na aankomst met hun hulpvragen vaak als eerste aan bij informele netwerken. De Brusselse zelforganisatie De Mangoboom in Bloei is zo’n netwerk. Vrijwilligers van de organisatie bieden nieuwe migranten verlichting van allerhande eerste noden. Ze helpen bij het regelen van papieren, …

The 18 full papers and 17 short papers, presented together with 17 posters and demos, were carefully reviewed and selected from 99 submissions. The papers are categorized into the following topical sub-headings: Narrative Systems; Interactive Narrative Theory; Interactive Narrative Impact and Application; …

Effectuation is a theory originating in the literature of entrepreneurship, that focuses on behavioral attitudes of founders of multiple companies with over 15 years of experience and proven superior performance, so-called expert entrepreneurs. It includes a set of decision-making principles that these …

Junior design professionals experience conflicts in collaboration with others, with value differences being one of the issues influencing such conflicts. In a retrospective interview study with 22 design professionals, we collected 32 cases of perceived conflicts. We used a grounded theory approach to …

Although it appears increasingly important yet potentially challenging to attract customers to physical stores, location-based messaging, i.e., delivering mobile phone messages using data about the recipient's location when that recipient is near the sender, has been said to enable such attraction. Still, …

This article explores how junior design professionals cope with value-based conflicts. We interviewed 22 design professionals about past and current value-based conflicts and the coping strategies adopted. Applying a grounded theory approach, we identified 11 types of coping strategies employed by junior …

In dit artikel presenteren we de uitkomsten van een grootschalig praktijkgericht onderzoek naar de relatie tussen gezinshuisouders en ouders van jeugdigen die niet meer thuis kunnen wonen. De volgende onderzoeksvraag was daarbij leidend: Welke aanpak om tot een constructieve samenwerkingsrelatie te komen …

The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

Labmeeting talk

The increase in consumption of resources has led to more waste being generated, which then needs to be managed at the end of their life-cycle as waste. Current practices of waste management are not efficient as they lead to a release of emissions and a loss of value that is present in the resource, which …