This study is written to explore which in-flight service components influence the passenger satisfaction according to passengers who have taken a long-distance flight of a full-service airline from Schiphol Airport in Amsterdam. Since very few studies have been conducted to understand the influence of …

Deze scriptie onderzoekt een oplossing voor ORGANISATIEXX Nederland bij het overtreffen van klantverwachtingen, zodat de organisatie zich in de markt onderscheidt op basis van klanttevredenheid. De aanleiding hiervoor is dat het rendement na een investering van € 81.000 uitblijft. Doelstelling van het …

Introduction: Shared decision-making is considered to be a key aspect of woman-centered care and a strategy to improve communication, respect, and satisfaction. This scoping review identified studies that used a shared decision-making support strategy as the primary intervention in the context of perinatal …

The project is about Heritage hotels and how key characteristics of this new type of hotels interact with guest expectations and perceptions. As part of the study, this interaction will lead to customer satisfaction and loyalty.

Shortages in the nursing profession are increasing. It is, therefore, imperative to understand why novice nurses are leaving the profession. This qualitative study explores Dutch novice nurses’ motives for leaving the profession. Individual semi-structured interviews were held with seventeen former novice …

The Travel and Tourism industry is one of the fastest-growing industries in the world and with a service economy moving to an experience economy, sustaining Guest Satisfaction and possessing a competitive advantage is crucial for organisations. The Park Plaza Westminster Bridge London is facing the problem …

Background: Physical activity can prolong the ability of older adults to live independently. Home-based exercises can help achieve the recommended physical activity levels. A blended intervention was developed to support older adults in performing home-based exercises. A tablet and a personal coach were …

This research’s primary goal is to explore the current marketing communication strategy of The Hague Summer School at The Hague University of Applied Sciences and to answer the main question, which is - “How can the Hague Summer School at the Hague University of Applied Sciences attract more partner …

Deze scriptie beschrijft het onderzoek naar de lage tevredenheid onder brugklasleerlingen van het Fioretti College Lisse. De reden voor dit onderzoek is dat het aantal leerlingen op het Fioretti College Lisse afneemt, terwijl het aantal leerlingen op vergelijkbare buurtscholen toeneemt. Door de afname …

Deze scriptie beschrijft het onderzoek naar de klanttevredenheid onder passieve bezoekers uit de Gemeente Utrecht van de organisatie X. De reden voor dit onderzoek is dat steeds meer bezoekers niet terugkeren naar de organisatie waardoor zij slechts een klein deel van Utrechtse bezoekers bedient en zij …