Service design is literally the design of services. Service designers improve existing services or design completely new ones. Nothing new so far. Services have been around for centuries, and every service was conceived and designed by someone. However, service design takes a different angle; a different …

In our vision engineering students become sustainable practitioners by focusing on their learning process instead of focusing on their engineering results. By focussing on the learning process we create a learning environment in which there will be innovation because it’s permitted (or even requested) …

Nowadays companies need higher educated engineers to develop their competences to enable them to innovate. This innovation competence is seen as a remedy for the minor profitable business they do during the financial crises. Innovation is an element to be developed on the one hand for big companies as …

Nowadays companies need higher educated engineers to develop their competences to enable them to innovate. This innovation competence is seen as a remedy for the minor profitable business they do during the financial crises. Innovation is an element to be developed on the one hand for big companies as …

Fab Labs aim for projects to be shared within the global network. Yet the number of shared projects is small for various reasons – sharing is the responsibility of individual users who may encounter various barriers to sharing, and the rapid growth of the network rendered informal ways of sharing inefective. …

Video is everywhere. With YouTube becoming one of the biggest social media websites and the explosion of viral video, it has become a very important factor for big brands. With millions and millions of people dancing to ‘Gangnam Style’ and everyone humming ‘Dumb Ways to Die’, video really is able to …

The purpose of this study is to research the current situation concerning brand awareness for Africa Centre (AC). What do people from Cape Town know and what do they think of AC? Within this study research was conducted to create a clear view of the brand awareness and brand knowledge among the people …

In service design projects, collaboration between design consultant and service provider can be problematic. The nature of these projects requires a high level of shared understanding and commitment, which providers may not be used to. We studied designer-provider collaboration in multiple real-life …

In this paper we discuss our experiences with the 1:10:100 approach for organizing requirements elicitation in open innovation projects. 1:10:100 was originally developed to tackle the complexity of ‘wicked’ design problems, but also turns out to be a helpful means to organize requirements oriented pro …

After decades of being deemed the idealistic hobby of a niche group of fanatics, Green has finally entered the mainstream of the architectural service industry. However, most architects and urban planners are not yet adequately equipped to translate the challenges of climate change and resource and energy …