While literature and practice acknowledge the potential of service innovation as well as digitally enabled innovation processes, the diverse innovation process literature lacks a process model which combines these two aspects. This systematic literature review aims at filling this gap by analysing innovation …

Digital transformation has captured much enthusiasm from both academia and industry. It is essential for any organization to incorporate digitalization into its strategy. The state-of-the-art technologies have enhanced the data storage and processing capabilities. Together with the exponentially increased …

According to the International Civil Aviation Organization, the world aviation air traffic has grown by an average yearly rate of 5% over the last thirty years, until the devastating downturn brought on by the COVID crisis of 2020. Regardless of the current situation, there are still a number of issues …

Digitale transformatie staat zowel in de wetenschap als het bedrijfsleven sterk in de belangstelling. Het is voor elk bedrijf essentieel om digitalisering in zijn strategie te verwerken. In combinatie met exponentieel toenemende hoeveelheden data hebben bedrijven ongekende mogelijkheden om datagedreven …

Dit onderzoek analyseert praktijkdata van gesprekken tussen humanoïde service robots (Pepper) en klanten bij 26 Nederlandse organisaties, waaronder gemeenten, winkels en musea. Op basis van ruim acht maanden aan interacties is gekeken naar gebruikspatronen per dag en tijdstip, hoe vaak klanten reageren, …

The value of a decision can be increased through analyzing the decision logic, and the outcomes. The more often a decision is taken, the more data becomes available about the results. More available data results into smarter decisions and increases the value the decision has for an organization. The …

When organizations start to digitize, this often means that processes will be changed. The management paradigm that is centered on the continues review and improvement of organizational processes is Business Process Management (BPM). To digitize processes, an organization should have the right competences …

Hoe wordt een merk in de gedigitaliseerde samenleving een menselijk communicerend merk? “Het begint met de juiste vragen te stellen. Een menselijk merk is het resultaat van een transformatie”, zegt Lotte Willemsen. Ze is lector Communicatie in de Netwerksamenleving bij het Kenniscentrum Creating010 aan …

Thinking in terms of blockchain technology has developed rapidly over the past decade, with the focus primarily being on all the new possibilities created by this essentially technology-driven development. At its core, blockchain technology consists of a combination of reliable communication mechanisms …