A chatbot’s design affects how customers perceive its competence and usefulness, both significant predictors of technology acceptance. The preferred design principles vary with the customer’s emotional state and personality, making it unrealistic to come up with a static design that serves everyone. …

African citizens are increasingly being surveilled, profiled, and targeted online in ways that violate their rights. African governments frequently use pandemic or terrorism-related security risks to grant themselves additional surveillance rights and significantly increase their collection of monitoring apparatus …

Social design is a growing practice field and expected to create impact on socio-technical systems and society at large. It positions designers to commit themselves to long-term visions and coordinate social change accordingly (Tromp & Vial, 2023). This requires designers to have a good understanding …

The paper explores how Centres of Vocational Excellence (CoVEs) can achieve financial and operational sustainability beyond initial EU funding. Using the SECOVE project as a case study, it introduces a Hybrid Funding Matrix that integrates public, private, and commercial income streams. The model promotes …

It has become increasingly clear that news avoidance is a multidimensional phenomenon consisting of both intentional news avoidance and low news use, yet knowledge about the longitudinal dynamics between these dimensions is still lacking. Furthermore, there is a lack of studies investigating the relationship …

Students approach AI with scepticism and ethical concerns, or curiosity but with little reflection, while educators struggle to integrate it critically and meaningfully into their teaching. Following the process of the making of an educational tool, this paper aims to play a part in supporting digital …

This book explores inspirational entrepreneurial activities in the tourism industry of Ladakh, India. It particularly looks at ways to develop an entrepreneurial yet environment-friendly tourist destination. The book starts off with in-depth historical reflections of entrepreneurship and tourism in one …

Emergency responders (ERs) work in dynamic, complex, and unpredictable environments. The integration of increasingly advanced sensor and artificial intelligence technology affects the work processes and decision-making of ERs and leads to new challenges regarding efficient and responsible human-AI cooperation. …

In 2030, more than 80% of the Dutch population will live in urban areas. This rapid urbanization brings significant challenges, such as air pollution, a shortage of green spaces, heat stress, and other urgent issues that threaten our living environment, but it also offers opportunities: the chance to …

It is now widely accepted that decisions made by AI systems must be explainable to their users. However, in practice, it often remains unclear how this explainability should be concretely implemented. This is especially important for nontechnical users, such as claims assessors at insurance companies, …