Trust in AI is crucial for effective and responsible use in high-stakes sectors like healthcare and finance. One of the most commonly used techniques to mitigate mistrust in AI and even increase trust is the use of Explainable AI models, which enables human understanding of certain decisions made by …

This article explores the decision-making processes in the ongoing development of an AI-supported youth mental health app. Document analysis reveals decisions taken during the grant proposal and funding phase and reflects upon reasons why AI is incorporated in innovative youth mental health care. An …

Artificial intelligence (AI) is transforming language access services in healthcare, making interpretation and translation faster and more scalable than ever before. Given that there are approximately 281 million international migrants as of 2024 [1], leveraging AI technology for mitigating language …

Emergency responders (ERs) work in dynamic, complex, and unpredictable environments. The integration of increasingly advanced sensor and artificial intelligence technology affects the work processes and decision-making of ERs and leads to new challenges regarding efficient and responsible human-AI cooperation. …

This thesis explores how organizations can build stronger trust and transparency in AI-driven marketing. It examines customer concerns around data use, personalization, and algorithmic decision-making, and identifies practices that make AI more understandable, fair, and responsible. Through interviews …

"Teachers in vocational education are increasingly expected to integrate digital tools into their didactic practices and to engage in continuous professional development. At ROC Midden Nederland, this process takes shape within the AI Lab — a practice-based research environment where teachers explore …

This report presents the design, implementation, and evaluation of a content-based recommender system for NEMO Kennislink, developed within the AI, Media and Democracy Lab (AIMD). The project investigates whether algorithmic recommendations can stimulate article discovery on a public science platform …

Ethical tools are frequently proposed as a means to promote the design and implementation of responsible Artificial Intelligence (AI). Yet many organizations designing and deploying AI make only limited use of ethical tools. This study explores the application of ethical tools for responsible AI in the …

Emerging technologies like artificial intelligence and augmented/virtual reality come with many ethical and societal questions. In order to develop applications based on these technologies responsibly, businesses, governments and knowledge institutions are increasingly working together, and sometimes …

This paper presents a case study about the responsible design of a recommender system of a prominent Dutch Public Service Media (PSM) organization, combining personalized content recommendations to users while aligning with the organization’s overarching mission of fostering diversity. A conceptual framework …