The capacity to deal with digital transformation is a valuable asset for established organizations, and employees play a crucial role in this process. This study contributes to the understanding of employees’ sensemaking of digital transformation in the tour operating industry. Using prior digital transformation …

“Biggest cocaine seizure ever in the Port of Antwerp”. (Bervoet, 2020) On the 5th of November 2020, the Belgian newspaper ‘De Tijd’ wrote about a record seizure of cocaine in the port of Antwerp. The illicit drug trafficking is a problem since many years which seems not to get solved. The main question …

Anno 2020 werken meer generaties samen op de werkvloer dan ooit tevoren. Om talent aan te trekken en te behouden, is het voor organisaties van groot belang dat ze inspelen op de steeds veranderende behoeftes van de verschillende generaties. Een optimale Employee Experience is een belangrijk middel om …

There has been a rise in stress-related complaints among students in The Netherlands. Although the situation seemed to stabilize, over the past year the situation has worsened. This dissertation was written to find out the current situation for European Studies students at The Hague University of Applied …

The Proactive Experience Center is a practice within Atos, that focuses on proactive workplace management to measure the employee experience of customers. They do this for the following reasons: • Improving the digital workplace; • Creating digital inclusion; • Caring for employee well-being; • Enhancing …

Based on 19 semi-structured interviews with employees spread across the domains, it was recorded what they mean by student engagement, what they undertake and what (im)possibilities they see. This factsheet shows that the terms that were used included involvement, bonding and intrinsic motivation. The …

This study investigates the mediating role of organizational citizenship behaviours (OCBs) on the leader-member exchange (LMX) and employee performance relation and the degree to which work experience moderates the relation between leader-member exchange and OCBs. Lecturers from six technical universities …

Meerlanden collects and recycles waste in order to create resources for new products. In addition, Meerlanden maintains the public area in a sustainable way. The communication team wonders whether the citizens (customers) and the employees view Meerlanden in terms of the desired corporate identity. The …

This report is written for Barning Telecommunicatie. The goal of this research is to gain insights into the level of customer satisfaction for Barning Telecommunicatie and to come up with an advice on how to improve customer satisfaction. Background information Barning Telecommunicatie is an independent …

This marketing plan is written for Big in Japan. Big in Japan is a clothing store based in the eastside of Amsterdam. Big in Japan brings a carefully selected range of fashion and lifestyle brands to an accessible level, not only focusing online but also with a unique store concept, outside the city …