This thesis project was carried out for Accres. In previous years, Accres conducted customer satisfaction surveys on an occasional basis. In the customer satisfaction surveys the main focus was on the hard side of the service quality. That is why Accres requested an additional research on the soft side …

Limestone is a sedimentary rock that is composed mostly of calcium carbonate (CaCO3). Limestone is, among many applications, used as a raw material for the manufacture of quicklime. When limestone is heated, the stone calcinates and quicklime is formed. The primary use of quicklime is in the steel and …

Climate change can be described as both a natural and an artificial process that affects all life on earth. One of its consequences is the rising of sea levels which can cause problems in coastal areas, such as increasing the pressure of saline groundwater. Due to this increased pressure, this saline …

Broadcast bedrijven maken gebruik van gespecialiseerde hard- en software om tijdens live televisieprogramma’s grafische vormgeving te kunnen genereren en af te spelen. Wanneer deze bedrijven graphics uitspelen met meerdere render-engines, of wanneer er wordt samengewerkt met bedrijven die andere engines …

The concurrent growth of digital technologies, online shopping and spending power of millennials has created awareness and interest in environmental and socially conscious consumer behaviour. This research provides an evaluation and analysis of the website for the Ocean Bottle and the prospects of their …

MELTING POT is making hidden spaces of Luxembourg's unknown industrial history accessible and brings public life to the sites. Cultural heritage not only needs architectural transformation but also a smart community orientated program. This program is inspired by the history of the site and the values …

This project involved the design and innovation of the customer journey of Heroes Den Bosch, a basketball club in The Netherlands looking to create a long term bond with its fanbase, to increase the occupation of the stadium. By adapting literature done to the current situation, a customer journey map …

According to CBS (2017), over the last ten years the number of physical shops declined by 5 percent. In the meantime, the number of web shops were fivefold (CBS, 2017). Now, due to the declining of shops and the increasing of online sales it is now even more important to have a good store environment …

This qualitative research assesses the European Union’s (EU) democracy promotion, through the analysis of eight milestone policies, implemented between 1995 and 2014 in Tunisia. The idea is that these policies should be analyzed over an extended period, rather than separately. This is because the international …

This study aims to provide an update of the erosion rate of the intertidal flats and its subareas in the Eastern Scheldt to generate new predictions for designing and planning sand nourishment on the intertidal flats. Because of the suggestions of a changed rate of erosion in the Eastern Scheldt, the …