There are lots of definitions of quality, and also of quality in education. Garvin (1984)discerns five approaches: the transcendental approach, the product-oriented approach, the customeroriented approach, the manufacturing-oriented approach and the value-for-money approach. Harvey and Green (1993) give …

Corporate Social Responsibility (CSR) cannot be separated from today's business world. The ability for a business to reflect responsibility toward its stakeholders on its daily operation has becoming increasingly important in recent years as the pressure to implement is constantly higher. Consequently, …

Sustainable development will be a major driving force for new developments in businesses. Most companies are very much aware of that but find it difficult to translate this insight into concrete actions. An often observed obstacle is that most, particularly SME's, find it difficult to evaluate how sustainability …

This paper presents four research projects on organizational innovation in the Netherlands. These projects are still in a design and theoretical investigation stage, but the authors find it useful to share their findings and insights with the research community in order to inspire them with their ideas …

To make sustainable management and innovation attractive for companies, they need focus. In particular SME's don't have a clear view on where innovation should be aimed at in relation to sustainability. It just seems too complex. At the same time innovation suffers from the 'innovation paradox': much …

Innovation in a company is as essential for sustainable development as it is for continuing profitability. Much knowledge is available to innovate processes, products and activities. More is still being generated. However use of that knowledge is lagging behind and much is not used at all. There are …

Jan Hylén also attending the Surf Education Days 2005, held a presentation about Open Source Software and Open Content (such as the MIT Open Courseware project and the Open Access initiative). Jan Hylén is working at the Centre for Educational Research and Innovation (CERI) of the Organization of Economic …

Communicatie tijdens organisatieverandering wordt in toenemende mate als belangrijk beschouwd, maar is nog maar weinig bestudeerd. Communicatie in de organisatie wordt gezien als een van de belangrijke antecedenten van commitment bij de organisatie. Vertrouwen van de werknemers in het management is belangrijk …

As labour is becoming more and more knowledge controlled, it also getting closer to the individual person. We sometimes seem to forget this. To an increasing extent it is becoming a part of oneself and therefore of the personal identity. The increasing humanization of labour asks for an HRM-policy and …

A great deal of attention has been paid to the performance of international joint ventures (IJVs) and trust has been recognised as a key factor influencing it. This paper examines the emergence of trust as a process and develops a process model of trust building in IJVs, which is used to analyse four …