Purpose: In the era of value-based healthcare, one strives for the most optimal outcomes and experiences from the perspective of the patient. So, patient experiences have become a key quality indicator for healthcare. While these are supposed to drive quality improvement (QI), their use and effectiveness …

The 'AgroCycle' project investigates whether a cooperation of farms can become self-sufficient in energy and fertilization by using manure and organic waste streams for the production of energy, green fuel and green fertilizers by means of anaerobic digestion (AD). In the project, the project partners …

In today’s multichannel retail environment, consumers’ experiences in one channel influence their perceptions of another channel. Specifically, consumer evaluations of a firm’s online store have been found to be influenced by consumer interactions with the firm’s in-store personnel. This paper is among …

Due to climate change the frequency of extreme precipitation increases. To reduce the risk of damage by flooding, municipalities will need to retrofit urban areas in a climate-resilient way. To justify this investment, they need insight in possibilities and costs of climate-resilient urban street designs. …

Purpose The purpose of this paper is to synthesize the fragmented literature on organizational citizenship behavior (OCB), leader–member exchange (LMX), learning, innovative work behavior (IWB) and employee performance across different countries, disciplines and organizations, thereby broadening the …

Objective Lower physical activity levels in older adults are associated with increased co-morbidities and disability. Physical therapists have a critical role in facilitating increases in physical activity. The communication they use may impact their effectiveness. This study investigates the additional …

Physical activity (PA) and sedentary behavior (SB) have important implications for health benefits. A growing number of people use consumer available wearables such as activity trackers, which claim to objectively monitor PA and SB in free-living conditions. These devices could provide essential information …

For decades, the policy in the Netherlands’ public sector has been to stimulate and leverage ethnic and cultural diversity in the workforce. Although there can be different motives for public organizations to take up the challenge of implementing a diversity policy, among the most common is to add value. …

Summary Purpose:  This paper explores the factors influencing willingness to pay for sustainable technologies in some hospitality industry facilities, particularly hotels. Design, methodology, approach: for this study was used quantitative analysis of the results obtained through a survey conducted …

The use of the Zora robot was monitored and evaluated in 14 nursing care organizations (15 locations). The Zora robot, a Não robot with software, is designed as a social robot and used for pleasure and entertainment or to stimulate the physical activities of clients in residential care. In the first …