Oudere werknemers worden gezien als de categorie werknemers die in de beeldvorming over leeftijd afwijkt van de normaliteit in sociologische en economische zin. Zij krijgen van vele werkgevers het stempel van verlies aan capaciteiten, worden geconfronteerd met processen van uitsluiting en worden vooral …

De rol van advies in mkb-financiering is cruciaal, omdat twee van de drie ondernemers gebruik maakt van extern financieel advies (Van der Veen, Van Teeffelen, Ibrahimovic en Lentz, 2015). Hoe goed zijn adviseurs op de hoogte van nieuwe financieringsvormen en het combineren daarvan? Vier typen financieel …

Firms increasingly use social network sites to reach out to customers and proactively intervene with observed consumer messages. Despite intentions to enhance customer satisfaction by extending customer service, sometimes these interventions are received negatively by consumers. We draw on privacy regulation …

Since the late 1990s, city councils have become increasingly aware of the potential for information technologies (ICTs) to improve the management of cities and as an instrument for economic and social policy. This has resulted in a wave of urban ICT strategies and policies, such as the adoption of ICTs …

Across Western Europe, the emphasis has shifted from physical manufacturing to the development of ideas, new products and creative processes. This has become known as the knowledge economy. While much has been written about this concept, so far there has been little focus on the role of the city. Bringing …

Can city administrations benefit from the entrepreneurial spirit of startups, and create better urban solutions with their help? In this paper, we critically assess the interplay between startups and city administrations for city-driven innovative public procurement or “challenge-based procurement” policy, …

In cross-border e-commerce, electronic retailers (e-retailers) aim to extend their sales activities via the Internet beyond national borders. Unlike large companies, small and medium-sized enterprises are struggling with their international online expansion. This phenomenon is not limited to countries …