This study was conducted for IES Asset Management BV. The reason for this study is that IES has no insight into their sales forecast. Due to the regular ongoing work activities, the focus on sales targets can be forgotten. IES would like to have more insight and understanding in their revenue predictability. …

This report provides a conducted research on different attributes of the Leisure guest segment of the Hampshire Hotel Fitland in Leiden. The expectations and performances are measured in terms of 29 different attributes by a questionnaire, based on the customer satisfaction model of Akbaba . Furthermore, …

Introduction This report presents a conducted customer satisfaction research commissioned by Holiday Inn Leiden. The contractor wanted to know whether if the expectations of the Leisure-guests relate well on the final experiences. Holiday Inn Leiden was interested to conduct a research among the group …

The collapse of Enron in 2001 made policy makers developed some new addition to corporate governance regulations. According to OECD (2015) there are 5 principles of good corporate governance which are transparency, fairness, accountability, responsibility and independency. CEOs need to be accountable …

La Place, is a unique food service chain company that started in the Netherlanders and currently operates on a global level. Research is carried out at La Place in order to find and create implementations, which would minimize the gap between operational services and the manager operations. The gap …

Bagels & Beans is a very popular franchise in the Netherlands with almost over 60 lunchrooms. It has a very simple and innovative concept. The managers of the five Bagels & Beans lunchrooms in The Hague where wondering why it has been a success since the beginning. The research question is: “What are …

Common seals (Phoca vitulina) are mostly seen from coastal temperate waters to the Polar Regions. High levels of toxic waste that affect the immune system, fisheries, and new outbreaks of viruses consist of the current threats to the seal populations. The Seal Rehabilitation and Research Centre (SRRC) …

In de hedendaagse praktijk wordt BIM (gebouw informatie model) weinig gebruikt voor het beheren van vastgoed. Ook woningcorporaties, die ongeveer één derde van de woningvoorraad in Nederland beheren, gebruiken nog geen BIM in het eigen beheerproces terwijl de beheerfase wel onderdeel is van het concept …

The Department of Pathobiology of the Veterinary Faculty at the University of Utrecht is investigating the causes of the death of stranded porpoises. The causes of death of porpoises are assessed by internal and external investigation at the Utrecht University. At dissections, the organs of the dead …

Tropical forest in Tabalong district South Kalimantan are under threat by external factors; one of the main threats to the forests are coal mining operations. Coal mining operations are temporary land use activities because of this mine rehabilitation is an important part of the mine development process.Mine …