Introduction This report presents a conducted customer satisfaction research commissioned by Holiday Inn Leiden. The contractor wanted to know whether if the expectations of the Leisure-guests relate well on the final experiences. Holiday Inn Leiden was interested to conduct a research among the group …

An extended SERVQUAL instrument is developed, validated and used to measure perceived service quality delivered to students by business schools in an emerging market economy. A longitudinal survey is conducted with selected students in their final year of study from two business schools in an emerging …

http://dx.doi.org/10.14261/postit/0AC5BB0E-3951-48E2-B00D49D5194985A7In 2015 and 2016, Saxion University of Applied Sciences organized the 2nd and 3rd edition of the Regional Innovation and Entrepreneurship Conference (RIEC).University Business Incubators (UBI) are being considered spatial clusters (Pont …

© 2016, © Emerald Group Publishing Limited. Purpose – Despite their growing popularity among organisations, satisfaction with activity-based work (ABW) environments is found to be below expectations. Research also suggests that workers typically do not switch frequently, or not at all, between different …

This paper presents insights and perceptions of stakeholders involved in the development and implementation of residential smart grid pilot projects in the Netherlands, adding to the limited information that is currently available in this area, while expectations about the potential benefits of smart …

Technology is responsible for major systemic changes within the global financial sector in general and particularly in the trade in financial products. The global financial sector has already developed into a comprehensive network of mutually connected people and computers that are constantly evaluating …

The deep political and security crisis in Iraq can only be described as a failed SSR effort. Since the U.S. led invasion of 2003, became the Stabilization Force in Iraq (SFIR) responsible for the reformation of the Iraqi SS. The present Iraqi security circumstances show that since the last U.S. troops …

Over the past years, European cultural organizations have initiated several transnational literary projects to reflect on what binds Europeans together. As part of a research project that examines what role these literary projects play in the debate on European identity, this article explores expectations …

An increasing share of light sports participants (e.g. self-organised runners) challenge traditional ‘Sport for All’ policy systems to target a more diversified array of people participating in sport and physical activity. The main aim of this article is to analyse whether light sport facilities, as …

Aims and objectives. This study reports about the experiences of 11 patients in the Netherlands who use intermittent self-catheterisation to manage their symptoms. The aim of the study was to get insight in underlying barriers and facilitators for patients dealing with intermittent catheterisation in …