This report is written for Barning Telecommunicatie. The goal of this research is to gain insights into the level of customer satisfaction for Barning Telecommunicatie and to come up with an advice on how to improve customer satisfaction. Background information Barning Telecommunicatie is an independent …

De onderzochte organisatie is een leverancier van wieler- en schaatskleding. Sinds 2012 is het produceren van teamkleding de kernzaak. De opdrachtnemer loopt de afstudeerstage intern op het kantoor van de organisatie. Opdrachtnemer Karlijn van Krimpen kreeg de opdracht om onderzoek te doen naar de klanttevredenheid …

According to several authors, such as Bunner-Sperdin and Peters (2009), Ogorman (2010) and Hokkeling and Mar (2012), hospitality can be defined as an interpersonal exchange, in which the host wants to give the best experience, whereby the physical, spiritual, emotional and social well-being of the patient …

This research was conducted on behalf of the education of ‘Management in Healthcare’ at the University of Applied Sciences Leiden. The study of ‘Management in Healthcare’ is an dual education that is intended for working healthcare professionals to a middle manager position in the healthcare and welfare …

The loss of biodiversity is a worldwide problem caused by over exploitation of natural resources, pollution, introduction of invasive species and other problems, human induced. The Netherlands is working on strengthening its natural environment boosting social and economic wellbeing. In Southwest Drenthe, …

This thesis is written for Kwekerij De Vesting to determine to what extent a brand of zucchinis can be successful within the Dutch market. Kwekerij De Vesting started to grow zucchinis without any knowledge of the Dutch market in February 2015. This research assesses the needs and desires of the potential …

Met de invoering van de Zorgverzekeringswet in 2006 heeft de overheid getracht kostenefficiënte en kwalitatief hoogstaande zorg te stimuleren. De Overheid probeert dit te bewerkstelligen door de zorgvrager te laten kiezen bij welke zorgaanbieder en zorgverzekeraar hij zijn product afneemt. Hierdoor zal …

This thesis is written for Rical Cleaning products, a Dutch company that is specialized in selling cleaning products business to business. The purpose of this research is to obtain insight on the level of customer satisfaction, customer loyalty and the level of customer recommendations and how this can …

This marketing plan is written for Big in Japan. Big in Japan is a clothing store based in the eastside of Amsterdam. Big in Japan brings a carefully selected range of fashion and lifestyle brands to an accessible level, not only focusing online but also with a unique store concept, outside the city …

This report shows the online customer journey of Hotel van Oranje. It finds that there are negative touch points with the younger generation and it is leading to customer dissatisfaction of the website. Key recommendations are:  A new responsive website for Hotel van Oranje  Monitoring the touchpoints …