As urban environments increasingly adopt automated technologies for municipal enforcement, this paper interrogates the erosion of human judgment, discretion, and interaction in public space governance. Drawing on participatory design workshops within the “Human Values for Smarter Cities” project, the …

In 2024, the Civic Interaction Design research group, in collaboration with the Centre of Expertise Economic Transformation (CET), organized a research residency titled “What happens when the Civic Economy meets the Protocol Economy?” This initiative, led by researcher, curator, and technology strategist …

A chatbot’s design affects how customers perceive its competence and usefulness, both significant predictors of technology acceptance. The preferred design principles vary with the customer’s emotional state and personality, making it unrealistic to come up with a static design that serves everyone. …

Discussion of how algorithmic affordances in educational recommender systems can help create responsible AI, but how they also potentially introduce new ethical problems

Biophilia, while often seen as a fashionable concept in design and architecture, goes well beyond being just a fad; rather, it is a necessity driven by deep human and ecological needs. In an era of rapid urbanization and increasing lifestyle-related health problems, as well as climate change and declining …

In this thesis, we focus on developing behaviours for socially interactive agents (SIAs). The context in which the agent is used is a self-regulated learning system for children. We focus on personalising learning objectives and interaction content within an intelligent tutoring system (ITS). We envision …

People with dementia can benefit from listening to music in their daily lives, but may have limited access to music due to difficulties in product use and loss of initiative. Addressing these challenges is therefore critical in design for people with dementia. Previous work introduced inviting as a design …

Designing for interactivity for audience engagement in journalistic narratives is a new practice that emerged after The New York Times’ success with Snow Fall in 2012. Journalists have begun collaborating with designers in interdisciplinary teams to design these interactive narratives. Few studies describe …