This chapter discusses the concept of sensitive environments. Sensitive environments are essentially spatial and public areas like streets or school that are provided with an intelligent infrastructure that collects sensory information of users while they move and interact. Such sensitive environments …

There are lots of definitions of quality, and also of quality in education. Garvin (1984)discerns five approaches: the transcendental approach, the product-oriented approach, the customeroriented approach, the manufacturing-oriented approach and the value-for-money approach. Harvey and Green (1993) give …