Following the completion of the 1st phase of the RAAK PRO project Aviation Safety Metrics, during which the researchers mapped the current practice in safety metrics and explored the validity of monotonic relationships of SMS, activity and demographic metrics with safety outcomes, this report presents …

This paper presents the results of a survey which aimed at exploring the perceptions of the employees of a large aviation organization regarding the punitive or preventive character of possible measures that management could take in cases of errors and violations. The analysis of the quantitative and …

Obesity is a fast-growing societal threat, causing chronic conditions, physical and psychological health problems, as well as sickness absence and heavy healthcare costs. Despite numerous attempts to promote physical activity and healthy diet, existing interventions do not focus on the common emotional …

This report provides an analysis and evaluation of a survey into how stakeholders (employees and customers) of Exact can be activated to become ambassadors on social media. Exact wants to obtain insight in how internal and external stakeholders can have more engagement on how Exact presents itself to …

Introduction This report presents a conducted customer satisfaction research commissioned by Holiday Inn Leiden. The contractor wanted to know whether if the expectations of the Leisure-guests relate well on the final experiences. Holiday Inn Leiden was interested to conduct a research among the group …

Floating wetland treatment systems (FWTS) are an innovative stormwater treatment technology currently being trialled on a larger scale in Australia. FWTS provide support for selected plant species to remove pollutants from stormwater discharged into a water body. The plant roots provide large surface …

Purpose: To present a new Value Adding Management model in order to support decision makers in identifying appropriate interventions to add value to the organisation, to manage its implementation, and to measure the output and outcomes. Theory: The paper builds on value adding management theories and …

Risk matrices have been widely used in the industry under the notion that risk is a product of likelihood by severity of the hazard or safety case under consideration. When reliable raw data are not available to feed mathematical models, experts are asked to state their estimations. This paper presents …

In the pursuit of the communicative, collaborative and participatory planning processes advocated by academic planning literature, a practice has evolved that translates abstract objectives into practical workforms. Planning literature proposes many objectives that can be met by less top-down methods …

Obesity is a fast growing societal threat, causing chronic conditions, physical and psychological health problems, as well as absenteeism and large healthcare costs. Despite numerous attempts to promote physical activity and healthy diet, existing interventions do not focus on often occurring emotional …