What lessons in terms of democratization can Bosnia and Herzegovina learn from Croatia’s accession to the EU? The objective of this study was to support the existing theory about the EU’s role in democratization and to provide insight on how the country can improve on the way it moves forward in its …

This article focuses on the increased relevance and urgency to pay explicit attention to complexity-informed perspectives on real-world issues in Dutch higher professional education. Moreover, it describes lessons learned from experiments with so-called Embedded Complexity Workshops. These workshops, …

Feedback from digital technology has often been used to support people in changing undesired, unhealthy habits. As yet, there has been little research into the efficacy of these designs. In my PhD project, I evaluated the acceptance, sustained use, and effect of four designs that provide feedback on …

The purpose of the design-based research reported here is to show – as a proof of principle – how the idea of scaffolding can be used to support primary teachers in a professional development programme (PDP) to design and enact language-oriented science lessons. The PDP consisted of six sessions of 2.5 h …

How to create personas to improve designs for behaviour change strategies in the public domain? Three recent cases illustrate lessons learnt and challenges encountered during persona development in the public domain. Personas were helpful to gain insight into diversity within a target group, to create …

In this paper, we describe the development of a collaborative approach to elicit and analyse service process experience as part of a project commissioned by the Dutch Ministry of Infrastructure and Environment. We designed and deployed a model-based instrument for measuring the experiences of both the …

Cahier #3 explores a series of concrete hackable citymaking practices in Athens, São Paulo and Shenzhen. Despite being situated on different continents and having distinct traditions and political systems, we found a number of dynamics around civic initiatives in these cities that further informed our …

In the context of the participation society, roles and expectations of citizens and municipalities are vastly changing. While designers and design researchers explore the potentials of apps to empower citizens, municipalities are interested in data dashboards—accompanied by applications and community …

In the social sciences, especially in social psychology and sociology, fear of the unknown and the tendency to favour the group one belongs to are recognised phenomena. This chapter will look at elements of these scientific theories and establish a link between these elements and the initial findings …

This article presents a case study on the implementation of the Thames Estuary 2100 Plan in the Royal Docks, a regeneration project in the East of London. On paper, the Thames Estuary 2100 Plan advances the shift from traditional flood control to flood resilience, because of its long-term horizon, estuary-wide …