This report shows the online customer journey of Hotel van Oranje. It finds that there are negative touch points with the younger generation and it is leading to customer dissatisfaction of the website. Key recommendations are:  A new responsive website for Hotel van Oranje  Monitoring the touchpoints …

Het Saxion Innovatie Team werkt constant aan innovaties binnen en buiten Saxion. De aanleiding van het onderzoek is het ontbreken van inzicht op welke manier het SIT van betekenis kan zijn in de vraag van de toeristische branche op gebied van trends & ontwikkelingen. De afstemming tussen de ontwikkelingen …

PURPOSE: The early detection of a decline in daily functioning of independently living older people can aid health care professionals in providing preventive interventions. To monitor daily activity patterns and, thereby detect a decline in daily functioning, new technologies, such as sensors can be …

Author supplied: "Abstract—Software architecture compliance checking (SACC) is an approach to monitor the consistency between the intended and the implemented architecture. In case of static SACC, the focus is mainly on the detection of dependencies that violate architectural relation rules. Interpretation …

Posterpresentatie over IAG4-project 'Functional Fitness Monitor', een methodiek voor het verbeteren van functionele fitheid van brandweermensen door een combinatie van meten, presenteren van feedback en coaching. Gepresenteerd op Symposium Healthy Work: Good for Business, gehouden op 29 april 2016 in …

An extended SERVQUAL instrument is developed, validated and used to measure perceived service quality delivered to students by business schools in an emerging market economy. A longitudinal survey is conducted with selected students in their final year of study from two business schools in an emerging …

It is often assumed that ‘evaluation’ is about judging or assessing a particular piece of practice or intervention, for example after an initial pilot stage to determine whether to continue, or at the end of a programme of work to determine the impact on client behaviour and recidivism. What may be considered …

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Coltan is a rare mineral which is mined, both legally and illegally, at Congolese dig sites at the expense of the wellbeing of coltan miners. This dissertation provides an understanding on the living and working conditions of the Congolese coltan miners and the relation of coltan to armed conflict in …