As was argued in Chapter One, street-level bureaucrats work in roles with bureaucratic and professional characteristics. In an era of complex social problems, professionalism may be seen by street-level bureaucrats, policymakers and public managers as a foundation for delivering public policy that looks …

When consumers are dissatisfied with a consumption experience, they usually respond in one of the following ways: (1) stop using an organization’s products/services and take their business to a competitor, (2) file a complaint with the organization that is responsible for the dissatisfying consumption …

Before the start and during the first weeks of their first year, it has been observed by teachers that engineering students start with a high level of motivation, which often seems to decrease during the course of the first semesters. Such a decrease in motivation can be a main driver for students …

Recently, there has been an increase in interest for the integration of insights from the behavioural sciences into the design process. The Persuasive by Design model aims to provide an evidence-based framework by which designers gain access to relevant theoretical insights from the behavioural sciences. …

In organisations, learning is generally seen as a dynamic, collective and often conscious process that occurs by reflecting on real work experiences. In this article, we discuss these assumptions about learning in the context of work by presenting a case study in the care for older people. The case illustrates …

Offering physical activities matching with the preferences of residents in long-term care facilities could increase compliance and contribute to client-centered care. A measure to investigate meaningful activities by using a photo-interview has been developed (“MIBBO”). In two pilot studies including …

Background The number of caesarean sections (CS) is increasing globally, and repeat CS after a previous CS is a significant contributor to the overall CS rate. Vaginal birth after caesarean (VBAC) can be seen as a real and viable option for most women with previous CS. To achieve success, however, women …

Three ideas are central to this booklet. First, the teaching/learning process is seen as a multi-modal form of teaching/learning. A form of learning that is distributed over the entire body: a living process that requires a bodily attentiveness and dynamical attunement of both teacher and pupil. Second, …

The European Commission’s Fitness Check exercise, as part of the Better Regulation agenda is a very hot topic at the moment and has already covered six policy areas since 2010. At the moment, a Fitness Check is being performed on the Birds & Habitats Directives, which can be seen as the most controversial …

Introduction: Pressure ulcers are a high cost, high volume issue for health and medical care providers, affecting patients’ recovery and psychological wellbeing. The current research of support surfaces on pressure as a risk factor in the development of pressure ulcers is not relevant to the specialised, …