Voor deze scriptie is onderzoek gedaan in het UMC Utrecht hoe op een praktische wijze Configuration Management ingericht kan worden. In dit onderzoek is rekening gehouden met de Information Technology Information Library (ITIL) versies, wensen en behoeften van de organisatie en belanghebbenden binnen …

ICT gains in importance to make use of the growing number of elderly, keeping them active and participate in social and work life, thereby increasing the regional and economic development.Students build mobile apps that will help elderly.

This research is part of creating an integrated portfolio of services named Cloud Transformation Services to help customers assess, design and transform their business and service models to cloud based services. The vision of this integrated portfolio is to establish Atos as a market leading technology …

The IT-monitor gives an overview on the use and implementation of information technology (IT) in general and university hospitals in the Netherlands. Using the questionnaire, earlier applied in Germany and Austria, all Dutch hospitals were requested to participate, of which 20% responded. The results …

Horizontal collaborative purchasing (HCP) has often been cited as a way for hospitals to address the challenges of the rising healthcare costs. However, hospitals do not seem to utilize horizontal collaborative purchasing on any large scale, and recent initiatives have had mixed results. Focusing on …

Outsourcing of business processes and information technology (IT) operations is an important trend in large and middle-sized organizations. However, outsourcing could affect the organization’s ability to align its IT with business strategy and operations. This article reports a qualitative study into …

Large groups in society lack the necessary skills to be sufficiently self-reliant and are in need of personal assistance. These groups could be supported by information and information technology (ICT), but only if this technology is designed to fit their (cognitive) abilities. Inclusive design theory …

This paper reports a study into the relationship between the configuration of the process of Strategic Information Systems Planning (SISP) and the success of SISP. SISP is an important activity in the alignment of information technology systems and services to business requirements. However, despite …

This report is a case study for the International Trade and Export Consultancy firm Enternational and its client Wellness Telecom, an Information and Telecommunication Technology company. Wellness Telecom develops innovative technologies for among others Smart Cities. In the end of 2012, Wellness Telecom …

The KPN group is a major international telecom and IT company in the Benelux. KPN introduced The New Way of Working (TNWW) in 2008 in its organisation. As a result of TNWW, employees at KPN can be found in different primary office locations, even though they have to work together. To make sure employees …