Summary: The traditional landscape in international business has changed, for decades the Uppsala model of internationalization has been key-instrument for foreign success. Since McKinsey (1993) made notice of the term Born Global times have changed. More rapidly and in increasing numbers throughout …

Power is needed to get things done in organisations. But who should have this power? Traditionally, power is exerted by managers at the top of the organisational hierarchy. This has led to a strong focus on individual performance, a call for strong leaders showing heroic management. In this technical-practical …

De opdracht betreft het beschrijven van de huidige ITIL processen (incident management, problem management e.d.) en verbetering inventariseren en implementeren. Het doel van de afstudeeropdracht is inzicht krijgen in de huidige processen en werkprocedures die ten grondslag liggen aan de ICT servicedienst, …

Dit onderzoek is verricht voor de servicetak van Fisher Valves Europe, businessunit van Emerson Process Management. De diensten van de servicetak omvatten het installeren, onderhouden en het leveren van (reserve)onderdelen in de Europese olie- en gasindustrie. In Europa bestaan vier service centers welke …

Purpose: The article shows the relevance of an insider’s perspective on workers in the cleaning industry (cleaners). It explains how the ways in which cleaners create meaning in their work can be explored. These findings help to create added value for FM. Theory: Organisational theory describes a paradigm …

Planning of transport through inland shipping is complex, highly dynamic and very specific. Existing software support is focusing on road transport planning and/or is merely a visual representation of shipments to be manually assigned to particular vessels. As a result inland shipment planning is time-consuming …

Human Resource Management (HRM) is widely believed to have a positive effect on the performance of company. However, empirical proof of this is hard to come by. In this study, we try to establish a linkage between HRM and financial output of two case studies in the profit sector. To do this, we have …

Purpose: This paper aims to define the influence of the physical and social dimensions of the work environment on knowledge productivity of academics in Dutch Universities of Applied Sciences.Design/methodology/approach: Literature review; a multiple case study based on literature review (6 cases); a …

Er is een nieuwe NEN-norm, namelijk de NEN-EN 15221. Er is onderzocht wat deze 6-deligeserie van de NEN-EN 15221, en voornamelijk de NEN-EN 15221-3, voor het Facilitair Bedrijf van het azM (FB) kan betekenen. De NEN-EN 15221 biedt facilitaire organisaties in Europa houvast om de organisatie op diverse …

Dit artikel bespreekt de relatie tussen organisatiecultuur en performance management. De auteurs stellen dat gedrag niet op zichzelf staat, maar wordt gevormd door onderliggende waarden en overtuigingen. Om performance management in de praktijk succesvol te laten zijn, moet het worden opgenomen in de …